Arctic Wolf for Managed Service Providers
Grow your business and solve your customers’ cybersecurity challenges with industry-leading security operations
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STRATEGIC
Concierge
Security TeamThe Concierge Security Team is what sets Arctic Wolf apart - named experts who elevate concerns and provide context for inquiries about what’s happening across your customer’s security landscape.
Your named Concierge Security Team will work with you to build and execute a Security Journey that supports your customers' needs and aligns with your MSP's goals.
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Security Operations Experts
Hundreds of years of combined experience with cybersecurity accreditation like CISSP, HCISPP, CCSP, CISM, CRISC, GCIH
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Informed Incident Insights
Provides actionable remediation recommendations to your analysts through trouble tickets and calls
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STRATEGIC
Concierge
Security TeamThe Concierge Security Team is what sets Arctic Wolf apart - named experts who elevate concerns and provide context for inquiries about what’s happening across your customer’s security landscape.
Strategic security guidance that drives continuous improvement tailored to the specific needs of your customers.
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Security Posture Reviews
Evaluate the root cause of threats and get prioritized recommendations to improve posture
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Named Advisors
Trusted security operations experts paired with you to deliver tailored triage and strategic guidance
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Security Journey Guidance
Quarterly reviews to help you design, implement, and achieve your customer's security vision
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TACTICAL
Triage
Security TeamThe Triage Team works 24x7x365 to investigate alerts generated by the Arctic Wolf Platform. This team provides tactical support and guidance to partners, customers, and the Concierge Security Team during security events.
Work around the clock to triage critical events and deliver actionable insights when you need them the most.
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24x7 Continuous Monitoring
Your customer’s environments are monitored around the clock for threats and risks
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Rapid Response
Investigate and escalate critical events within thirty minutes
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Real-Time Remediation
Rapidly contain incidents and get detailed guidance on remediation
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On- Demand Access
To security analysts via telephone or email 24/7
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TACTICAL
Triage
Security TeamThe Triage Team works 24x7x365 to investigate alerts generated by the Arctic Wolf Platform. This team provides tactical support and guidance to partners, customers, and the Concierge Security Team during security events.
Deliver execution and operational excellence with skills required to detect advanced threats and manage risks in a way that’s customized to you and your customers' environments.
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Security Operations Experts
Top-talent with hundreds of years of combined experience working for Military, Government and Public and Private sectors
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Informed Incident Insights
- Filter out the noise to reveal what happened, and what to do about it
- Detect threats across network, endpoint, and cloud
- Expert analysis of IOCs across entire attack surface using a purpose-built cloud platform
- Discover vulnerabilities and misconfigurations
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Trends and
StrategyThe Arctic Wolf® Concierge Security® Team (CST) continuously monitors security events enriched and analyzed by the Arctic Wolf® Platform to provide your team with coverage, security operations expertise, and strategically tailored security recommendations to continuously improve your customers’ overall posture.
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Collaboration
Arctic Wolf security experts and MSP collaborate on security
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Actionable insights and ongoing communication
Concierge Security Team communicates actionable security intelligence directly with your team through trouble tickets, ConnectWise integration, and emergency calls
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Proactive security journey
Your named security experts and customer success manager meet with your team monthly to review customer security posture and open tickets, and quarterly to scope strategic projects
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Security Outcomes Driven by Customer Insights
As an MSP, you know your customers best. You can benefit from the trends and insight Arctic Wolf provides by tailoring your delivery and response to your unique customers.
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Build a security roadmap
With comprehensive visibility into your customers security postures, you can address gaps by recommending required policy changes, security tools, and other improvements
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Remediate incidents with confidence
Actionable remediation guidance from your named CST experts enables your team to respond to emerging threats with precision
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Expand your role as a trusted cybersecurity advisor
Share curated intel with your customers and deliver valued-added cybersecurity services
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Security Data
and LogsArctic Wolf sensors, scanners, agents, and cloud connectors collect data from your customer systems, providing multiple security and compliance benefits.
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Holistic Telemetry
Aggregates, correlates, and retains logs from essential sources (e.g. Active Directory, firewall, proxy, DNS, DHCP, and endpoint security)
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Works with existing technology
Enriches telemetry collected from your customer’s existing systems with data from multiple sources to add context without needing to rip and replace their existing products
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Insights
The Arctic Wolf Platform processes over 2 trillion events per week, and enriches them with threat intelligence and risk context to drive faster threat detection.
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Data Enrichment
Add context through correlation with more than 30 sources of security data and threat intelligence
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Tuned Detections
Leveraging an array of detection methodologies, including machine learning, empowers Arctic Wolf to quickly uncover suspicious and anomalous behaviors. Our custom detection rules then allow us to deliver our unique personalized protection for your customers
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Security Operations for MSPs
Generate turnkey recurring revenue with industry-leading solutions for MSP security practices, including risk management, cloud monitoring, and managed detection and response.
OUR ENGAGEMENT MODEL
How We Partner with MSPs
Security Operations for MSPs
Helping MSPs Scale Their Business with a New Approach to Security Operations
Managed Detection and Response
Provides 24×7 monitoring of your customers’ networks, endpoints, and cloud environments to help you detect, respond to, and remediate cyber attacks.
- Named Concierge Security Team (CST) works with you on risks, threats, and incidents across your customer base, providing remediation guidance so you can respond to alerts on your customers’ behalf faster and with greater confidence
- Vendor-neutral platform works with your existing IT and security technologies to provide 24x7 monitoring of your customer’s systems
- Helps your customers satisfy compliance requirements and document security while providing both standard and custom reporting and alerting


Managed Risk
Continuous vulnerability and risk management enables you to discover, assess, and harden your customers’ environments against digital risks.
- Monthly risk posture reviews performed by Arctic Wolf’s CST help you prioritize your customers’ vulnerabilities
- Managed Risk Dashboard – a multi-tenant portal with reporting — provides risk remediation guidance, security risk scoring, and configuration benchmarking
- Offers asset inventory, tagging, criticality and de-duplication services, along with robust account takeover risk detection and cloud security posture management
Managed Security Awareness
Deliver fresh and timely co-branded security awareness education to your customers through a completely automated, multi-tenant solution that doesn’t require any IT administration or security awareness expertise.
- Arctic Wolf’s fully managed approach to phishing simulations saves MSP admins a tremendous amount of time. Phishing simulations are scheduled automatically and always connected to a follow-up lesson if an employee clicks on it
- Microlearning strategy includes multiple touchpoints per month to keep security top of mind and change behavior. Lessons are automatically curated and scheduled, eliminating administrative work for your technicians
- Training content is informed by real-world threat intel and industry trends, ensuring timely, relevant trainings, which MSPs can monitor through our multi-tenant dashboard

Incident Response JumpStart Retainer For MSPs
Arctic Wolf IR JumpStart Retainer enables MSPs to provide the short response SLA their customers value in a retainer. With proactive IR planning and guidance, you can bolster your customers’ confidence and resilience without the upfront costs of traditional IT retainers.
Resource Center
Elevate your cybersecurity expertise and strengthen the security posture of your customers with industry best practices and research insights from Arctic Wolf.

Understand what challenges MSPs face within cybersecurity and what opportunities exist for them to improve their cybersecurity offerings to SMBs.

Explore why more SMBs are seeking external security expertise.

Gain a comprehensive understanding of the cybersecurity challenges your customers face from this exclusive, on-demand webinar revealing key cybersecurity data points from our recent survey of 146 SMB leaders across the U.S. and Canada.

SMBs are behind the cybersecurity curve. These small organizations, often hyper-focused on running their businesses, have long lacked the tools, expertise, staff, and budget to make major cybersecurity investments. But as malware becomes mainstream and

How to create and position proactive and reactive add-on services to Incident Response JumpStart that will expand your service portfolio, retain customers, and add revenue.

Read what 146 SMB leaders shared about security priorities, budgets, and more, along with expert guidance on how MSPs can strengthen partnerships with SMB customers.

See top security needs as identified by SMB leaders and IT decision makers.

You can’t secure what you can’t see. That saying may feel obvious, but too many managed service providers (MSPs) fail to see advanced threats as they make their way into and through their customers’ systems.

As cybercrime evolves and organizations migrate to the digital realm, there’s been an ongoing race among businesses to evade bad actors, stay ahead of emerging threats, and mature their security posture. While tools are a
Questions? Contact us today.
General Questions:
1-888-272-8429
partners@arcticwolf.com