Arctic Wolf for Managed Service Providers

Arctic Wolf for Managed Service Providers

Grow your business and solve your customers’ cybersecurity challenges with industry-leading security operations

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  • STRATEGIC

    Concierge
    Security Team

    The Concierge Security Team is what sets Arctic Wolf apart - named experts who elevate concerns and provide context for inquiries about what’s happening across your customer’s security landscape.

    Your named Concierge Security Team will work with you to build and execute a Security Journey that supports your customers' needs and aligns with your MSP's goals.

    • Security Operations Experts

      Hundreds of years of combined experience with cybersecurity accreditation like CISSP, HCISPP, CCSP, CISM, CRISC, GCIH

    • Informed Incident Insights

      Provides actionable remediation recommendations to your analysts through trouble tickets and calls

  • STRATEGIC

    Concierge
    Security Team

    The Concierge Security Team is what sets Arctic Wolf apart - named experts who elevate concerns and provide context for inquiries about what’s happening across your customer’s security landscape.

    Strategic security guidance that drives continuous improvement tailored to the specific needs of your customers.

    • Security Posture Reviews

      Evaluate the root cause of threats and get prioritized recommendations to improve posture

    • Named Advisors

      Trusted security operations experts paired with you to deliver tailored triage and strategic guidance

    • Security Journey Guidance

      Quarterly reviews to help you design, implement, and achieve your customer's security vision

  • TACTICAL

    Triage
    Security Team

    The Triage Team works 24x7x365 to investigate alerts generated by the Arctic Wolf Platform. This team provides tactical support and guidance to partners, customers, and the Concierge Security Team during security events.

    Work around the clock to triage critical events and deliver actionable insights when you need them the most.

    • 24x7 Continuous Monitoring

      Your customer’s environments are monitored around the clock for threats and risks

    • Rapid Response

      Investigate and escalate critical events within thirty minutes

    • Real-Time Remediation

      Rapidly contain incidents and get detailed guidance on remediation

    • On- Demand Access

      To security analysts via telephone or email 24/7

  • TACTICAL

    Triage
    Security Team

    The Triage Team works 24x7x365 to investigate alerts generated by the Arctic Wolf Platform. This team provides tactical support and guidance to partners, customers, and the Concierge Security Team during security events.

    Deliver execution and operational excellence with skills required to detect advanced threats and manage risks in a way that’s customized to you and your customers' environments.

    • Security Operations Experts

      Top-talent with hundreds of years of combined experience working for Military, Government and Public and Private sectors

    • Informed Incident Insights

      • Filter out the noise to reveal what happened, and what to do about it
      • Detect threats across network, endpoint, and cloud
      • Expert analysis of IOCs across entire attack surface using a purpose-built cloud platform
      • Discover vulnerabilities and misconfigurations

  • Trends and
    Strategy

    The Arctic Wolf® Concierge Security® Team (CST) continuously monitors security events enriched and analyzed by the Arctic Wolf® Platform to provide your team with coverage, security operations expertise, and strategically tailored security recommendations to continuously improve your customers’ overall posture.

    • Collaboration

      Arctic Wolf security experts and MSP collaborate on security

    • Actionable insights and ongoing communication

      Concierge Security Team communicates actionable security intelligence directly with your team through trouble tickets, ConnectWise integration, and emergency calls

    • Proactive security journey

      Your named security experts and customer success manager meet with your team monthly to review customer security posture and open tickets, and quarterly to scope strategic projects

  • Security Outcomes Driven by Customer Insights

    As an MSP, you know your customers best. You can benefit from the trends and insight Arctic Wolf provides by tailoring your delivery and response to your unique customers.

    • Build a security roadmap

      With comprehensive visibility into your customers security postures, you can address gaps by recommending required policy changes, security tools, and other improvements

    • Remediate incidents with confidence

      Actionable remediation guidance from your named CST experts enables your team to respond to emerging threats with precision

    • Expand your role as a trusted cybersecurity advisor

      Share curated intel with your customers and deliver valued-added cybersecurity services

  • Security Data
    and Logs

    Arctic Wolf sensors, scanners, agents, and cloud connectors collect data from your customer systems, providing multiple security and compliance benefits.

    • Holistic Telemetry

      Aggregates, correlates, and retains logs from essential sources (e.g. Active Directory, firewall, proxy, DNS, DHCP, and endpoint security)

    • Works with existing technology

      Enriches telemetry collected from your customer’s existing systems with data from multiple sources to add context without needing to rip and replace their existing products

  • Insights

    The Arctic Wolf Platform processes over 2 trillion events per week, and enriches them with threat intelligence and risk context to drive faster threat detection.

    • Data Enrichment

      Add context through correlation with more than 30 sources of security data and threat intelligence

    • Tuned Detections

      Leveraging an array of detection methodologies, including machine learning, empowers Arctic Wolf to quickly uncover suspicious and anomalous behaviors. Our custom detection rules then allow us to deliver our unique personalized protection for your customers

Security Operations for MSPs

Generate turnkey recurring revenue with industry-leading solutions for MSP security practices, including risk management, cloud monitoring, and managed detection and response.

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OUR ENGAGEMENT MODEL

How We Partner with MSPs