Incident Response

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Incident Response​

Respond Faster. Emerge Stronger.

Make Arctic Wolf your first call when you have a breach or cyber incident. Our full-service incident response (IR) team has everything needed to stop an attack and quickly restore your organization to pre-incident business operations.

A Partner You Can Trust

Arctic Wolf’s insurance-approved incident response team provides the full suite of services you need to recover from a cyber attack and get back to business as fast as possible.

Our IR team will remove the threat actor from your environment, negotiate with threat actors, determine the root cause and extent of the attack, and restore critical systems to a pre-incident state.


Contain, monitor, and defend the environment until the threat is eliminated


Identify the root cause and the extent of malicious activity


Recover data, restore systems, and return to normal business operations

The Arctic Wolf Incident Response Difference

Respond Faster. Emerge Stronger.

Recover Faster from Cyber Incidents

Arctic Wolf Incident Response customers recover 15% faster than the industry average.*

With our 1-hour response time, we’ll contain and eradicate threats immediately. At the same time, our forensics, restoration, and negotiation teams will work in parallel to bring critical systems back online and ensure that your environment is safe. No matter the incident, shortening your recovery time is our primary goal.

*View Stat Source

Comprehensive Incident Response Services

From response to restoration, we provide end-to-end incident response support.

Arctic Wolf customers have access to every emergency incident response service needed to get back to pre-incident operations. With active monitoring, advanced forensics, business recovery, and threat actor negotiation expertise in-house, you’ll never need to slow your response to onboard a third party mid-incident.

Trusted & Experienced Incident Response Provider

Arctic Wolf is recommended on over 30 insurance panels globally.

Arctic Wolf Incident Response completes over 1,000 incident response engagements each year. Valued for our incident response capabilities, technical depth of incident investigators, and exceptional service provided throughout IR engagements, we are a preferred partner with over 30 major cyber insurance carriers globally.

How We Help

Types of Incidents Commonly Resolved

No matter the attack vector, we have experience mitigating the threat and remediating the damage across endpoint, network, identity, and cloud environments.
Ransom Money icon

Ransomware & Data Extortion

Business Email Compromise

Data Breach Response

Active Threat Actors & Compromised Domain Controllers

IR JumpStart Retainer Benefits:

Industry-leading 1-hour SLA

Incident runbooks to prepare and guide you through an engagement

IR plan assistance, review, and secure storage

Discounted hourly rate for an insurance-approved IR team

Arctic Wolf

Incident Response JumpStart Retainer 

Get prioritized access to incident response experts and a preferred rate on IR engagements without committing to a minimum number of incident response hours.
We’ll also help prepare you for any type of cyber incident with battle-tested incident runbooks as well as an incident response plan that’s vetted by our IR experts.
Best of all, you’ll receive best-in-class hourly rates without needing to prepay for a minimum number of hours.

Get Back to Business Faster with Our Full-Suite of Incident Response Services

A named incident director serves as your primary point of contact throughout the incident response process providing progress updates, digital forensics findings, and incident data reports, so everyone in your organization – from the IT team to the executive team – understands the status of the investigation and the significance of findings.

Containment & Eradication

To reduce the impact of a potential security incident, our team of 24×7 IR experts respond quickly to contain the threat. We swiftly determine the scope of compromise — including identifying the root cause — to close all points of access, remove threat actors, and eliminate routes to reentry, reducing the risk of future incidents.

Digital & Forensics

We provide the cross-functional expertise required to conduct rapid and thorough digital forensic investigations that include evidence collection and in-depth analysis. Our digital forensics professionals accurately identify the root cause, impact, and scope of cyber incidents that enables effective mitigation and a faster recovery.

Business Restoration
We begin restoration immediately in parallel with the initial investigation to expedite system recovery and reduce downtime. Our in-house experts will help you restore your environment, with support for reimaging of workstations and devices, rebuilding active directory, network hardening, and more.
Threat Actor Negotiation
Our threat actor negotiation experts have experience managing and negotiating cases for all major threat groups across industries. We leverage this expertise to gain time and inform the work of our digital forensics teams to significantly reduce ransom demands and quicken the speed of recovery efforts.
Arctic Wolf is a preferred incident response provider for major cyber insurance companies and completes over a thousand incident response engagements per year. Our familiarity with legal processes and policy requirements ensures a collaborative engagement with your organization and third parties to address legal and insurance-related requirements.

How it Works

Arctic Wolf Incident Response Timeline

Your dedicated incident director orchestrates every response and assigns team members based on the attack type, scope of incident, and phase of response. Team members work in parallel through the response to minimize downtime and costs.


"This is one of the most significant threats to this organization’s existence that I have encountered in my 32 years here. On behalf of each and every one of us in this entire organization, I thank you, with the greatest sincerity and respect."

CEO, National Manufacturing and Logistics Company

"I appreciate the speed of response and the professionalism presented to our company during this stressful time. All expectations were clear and tasks were easy to follow to get someone on our network and exploring as fast as possible."

VP of Information Services, Energy & Natural Resources Organization

"Thank you for being there. We were extremely thankful to work with the Incident Response team at Arctic Wolf. We are currently onboarding into your managed services and I think we're going to be very happy."

CTO, Telecommunications Organization

"The IR process and communication was great. The team did an excellent job with explanations, expectations, and keeping us calm!"

IT Director, Healthcare Organization

Additional Resources For

Incident Response

Ready to Get Started?

We’re here to help. Reach out to schedule an introductory call with one of our team members and learn more about how Arctic Wolf can benefit your organization.

If you need emergency service please use the button below.

General Questions


To contact Arctic Wolf for a non-emergency scenario, or to learn more about Incident Response please fill out the form.