Concierge Delivery Model


Concierge Delivery Model

Extraordinary Teams and Purpose-Built Technology Delivering Real Security Outcomes to End Cyber Risk

Security Outcomes

The security skills gap means it is more challenging than ever to find, train, and retain enough security experts to staff and maintain an effective in-house SOC.

The Arctic Wolf Concierge Delivery Model provides you with triaged alerts to reduce fatigue, continuous tailored guidance to enhance your organization’s security program, and security expertise on-demand to respond to threats in your environment.



Ensure your environment is set up and ready for service

Icon of Concierge Security Team
Concierge Security Team

Strategic advice, and advance your security posture with SPiDRs

Triage Security Team

24×7 event triage, security investigations, and guided remediation

Incident Response

Digital forensics, and business restoration when severe incident declared

Concierge Delivery Model


Security Journey

Programmatic security posture reviews to harden your environment

Data Explorer

Quick, ad-hoc investigations and self-service reporting

JumpStart Portal

Proactively plan for incidents to reduce the impact of an incident

Tailored Reporting

Concierge reporting gives you the exact insights you need


Hardened Security Posture 

Streamlined Escalation ​

Cyber Risk Mitigation ​

Comprehensive Response​

What is Concierge Security
and Why Does it Matter ​


As the threat landscape becomes more complex, the need for security operations to respond to the full spectrum of risks is greater than ever before. But many organizations drown under an overwhelming number of alerts and struggle with what to do next.

Our Concierge Delivery Model enables our security experts to understand your environment and take a tailored approach to help you end cyber risk.

What The Concierge Delivery Model

The modern threat landscape is evolving, and attack surfaces are growing. At the same time, the security skills gap means it is more challenging than ever to find, train, and retain enough security experts to staff and maintain an effective in-house SOC. The Arctic Wolf Concierge Delivery Model provides you with holistic visibility into your entire environment while reducing alert fatigue and driving continuous improvement tailored to the specific needs of your organization.


  • Security Journey

    Your unique, guided security plan to help you design, implement, and achieve your security objectives

  • Security Posture Assessments

    Proactively perform security posture in-depth reviews to harden your security posture

  • Named Advisors

    Trusted security experts paired with your team to deliver tailored strategic guidance


  • 600+ Security Operations Experts

    Hundreds of years of experience with cybersecurity accreditations like CISSP, HCISPP, CCSP, CISM, and CRISC

  • Proactive Threat Hunting

    Campaign-based threat hunting and sweeps for indicators of compromise

  • Actionable Tickets

    Filter out the noise, reveal what happened, and decide what to do about it


  • 24x7 Continuous Monitoring

    Your environment is monitored around the clock for threats and risks

  • Rapid Response

    Detect and investigate critical events within five minutes

  • Real-Time Remediation

    Rapidly contain incidents and take comprehensive action to remediate threats

Today's Threat Landscape

Most organizations lack complete visibility into their security infrastructure and face more than 10,000 alerts per day which leads to alert fatigue and blind spots in coverage.

35% of attacks occur between 8 p.m. and 8 a.m., when most workers, including IT and security, are offline.


74% of IT practitioners believe that automation cannot replace human IT security expertise.


40% of organizations were not confident their teams would be able to handle a data breach.

  1. Arctic Wolf Security Operations Report, 2020
  2. 2020 Ponemon Survey Report: Staffing the IT Security Function in the Age of Automation
  3. Osterman Research
A Concierge Approach to Security Operations
Learn how the Arctic Wolf Security Teams help customers in industries just like yours:
Solutions Delivered By Your
Arctic Wolf Security Teams

Arctic Wolf
Managed Detection
and Response

Advanced Threat Detection and Response

Arctic Wolf

Continuous Vulnerability and Risk Management

Arctic Wolf
Managed Security

Prepare Employees to Recognize and Neutralize Attacks

Arctic Wolf

Recover Quickly from Cyber Attacks and Breaches

Additional Resources For

Security Leaders

Arctic Wolf Concierge Security Team

Discover the Arctic Wolf difference, and how we’ve helped customers in a variety of industries enhance their security posture

Comprehensive Guide to Security Operations

Learn how to arrive at a place where you finally feel in control – a starting point from which to end your cyber risk.

2023 Gartner® Market Guide for MDR Services

Get a comprehensive analyst overview of the evolving MDR landscape.

Ready to Get Started?

Our cybersecurity experts are ready to help.

Schedule a demo today!


The Concierge Security Team (CST) is what sets Arctic Wolf apart—named experts who elevate concerns and provide context about what’s happening across your security landscape.


SecOps Experts

Named Advisors

Proactively Mitigate Risk


Security Posture Reviews

Security Journey Guidance

The Human Element


Root Cause Analysis

Personalized Engagement

Custom Reports