Inside The Arctic Wolf SOC

INSIDE OUR

SOC

Cyber attacks continue to rise despite more vendors and resources being thrown at the problem every year. It's hard to keep up, but with Arctic Wolf's Security Operations Center (SOC), we can help. Learn how our Concierge Security® and Triage Security Teams help end cyber risk.

MEET OUR TEAMS HOW OUR SOC WORKS
EXPLORE ARCTIC WOLF AROUND THE WORLD
Today’s SOC Challenges
  • 0.5M

    unfilled cybersecurity jobs by 2025

  • 1%

    of organizations feel understaffed in terms of cybersecurity professionals

  • 1%

    of SOCs have threat intelligence

WE CAN HELPCybersecuritybeyond your team

WE CAN HELPmeet our teams

65%
believe limited visibility into IT security infrastructure is the main obstacle to SOC success.
69%
believe lack of visibility into network traffic is the top reason for SOC ineffectiveness.
76%
of organizations cannot achieve their security goals due to staffing concerns.
65%
believe limited visibility into IT security infrastructure is the main obstacle to SOC success.
69%
believe lack of visibility into network traffic is the top reason for SOC ineffectiveness.
76%
of organizations cannot achieve their security goals due to staffing concerns.
EXPERTISE + GUIDANCE

Concierge
Security Team

The Concierge Security Team (CST) is what sets Arctic Wolf apart—named experts who elevate concerns and provide context about what’s happening across your security landscape.

MEET THE CST TEAM
COVERAGE + INVESTIGATION

Triage
Security Team

The Triage Security Team works 24x7x365 to investigate alerts and provides tactical support and guidance to partners, customers, and the CST during security events.

MEET THE TRIAGE SECURITY TEAM
    EXPERTISE + GUIDANCE

    Concierge Security Team

    The Concierge Security Team is what sets Arctic Wolf apart—named experts who elevate concerns and provide context for inquiries about what’s happening across your organization’s security landscape.

    MEET THE CST TEAM

    • Expertise

      • SecOps Experts

        Hundreds of years of experience with cybersecurity accreditations like CISSP, HCISPP, CCSP, CISM, CRISC.

      • Named Advisors

        Trusted security operations experts paired with you delivering tailored triage and strategic guidance.

      • Proactively Mitigate Risk

        Security experts will walk you through posture hardening reviews and change implementation.

    • Strategy

      • Security Posture Reviews

        Evaluate the root cause of threats and get prioritized recommendations to improve posture.

      • Security Journey Guidance

        Quarterly reviews to help you design, implement, and achieve your security vision.

      • The Human Element

        Direct access to an actual human being if you have questions about your environment or are looking for strategic guidance.

    • Investigation

      • Root Cause Analysis

        Evaluate the root cause of threats and get prioritized recommendations to improve posture.

      • Personalized Engagement

        Quarterly reviews to help you design, implement and achieve your security vision.

      • Custom Reports

        Personalized reports tailored to the unique needs of your industry and organization.

      • Informed Incident Insights

        Filter out the noise to reveal what happened, and what to do about it.

    MORE DETAILS
    TRIAGE SECURITY TEAM
    COVERAGE + INVESTIGATION

    Triage Security Team

    The Triage Security Team works 24x7x365 to investigate alerts and provides tactical support and guidance to partners, customers, and your Concierge Security Team during security events.

    MEET THE TRIAGE SECURITY TEAM

    • Coverage

      • 24x7 Continuous Monitoring

        Your environment is monitored around the clock by security experts for threats and risks.

      • Rapid Response

        Critical events are detected and investigated within five minutes.

      • Real-Time Response Actions

        Rapidly contain incidents and get detailed guidance on remediation.

    • Detection

      • Actionable Tickets

        Filter out the noise, reveal what happened, and what to do about it when minutes matter the most.

      • The Human Element

        You'll always have direct access to an actual human being if you have questions about your environment or are looking for strategic guidance.

      • Fewer False Positives

        Arctic Wolf tunes detections based on your environment and available telemetry sources, enabling our team to escalate the alerts that matter.

      • Network Effect

        Observations of malicious activity detected in any single environment allows Arctic Wolf to scale detections to all customer environments.

    • Remediation

      • Root Cause Analysis

        Evaluate the root cause of threats and get prioritized recommendations to improve posture.

      • Remediation Expertise

        Take action based on our security expertise beyond the actions we take on your behalf.

      • White Glove Approach

        Trusted security operations experts paired with you delivering tailored triage and strategic guidance.

    MORE DETAILS
    CST TEAM

      Arctic Wolf Protects Customers WorldwideSee Where The Pack WorksAround The World

      Arctic Wolf customers across the globe have full flexibility in where and how their native data is stored and accessed, ensuring alignment with their compliance initiatives related to local and international data governance regulations.

      Arctic Wolf Worldwide Locations Map

      HOW WE DO ITSecurity Operations ExpertsProtecting You 24x7

      Our best-in-class Security Teams protect you at every step of your security journey, keeping you secure while continually improving your security posture.

      Continuous Improvement

      Your Concierge Security Team will work with you on a long-term basis to ensure your security posture is continually improving and getting stronger over time. They become an extension of your team helping you reduce cyber risk and eliminate blind spots.

      LEARN MORE

      Detection

      Built on an open XDR architecture, The Arctic Wolf® Security Operations Platform processes over three trillion events per week and enriches them with threat intelligence and risk context to drive faster threat detection and simplify incident response.

      LEARN MORE

      Investigate

      The Arctic Wolf Triage Security Team immediately takes action, thoroughly analyzing relevant data and verifying the alerts. They assess the scope of the incident, ensuring a comprehensive understanding to inform next steps.

      Escalate

      Based on custom rules and workflows you’ve defined with your Concierge Security Team our Dynamic Custom Rule Engine provides real-time issue escalation in order to respond in ways that best protect your business.

      Inform

      Throughout the investigation, the SOC and Concierge Security teams promptly provides the customer with detailed information and recommend immediate actions to minimize any potential impact.

      Secure & Restore

      Our expert team acts swiftly to contain threats, effectively preventing any further access by threat actors. They then provide the customer with detailed guidance on the necessary remediation steps ensuring a swift return to normal business operations.

      LEARN MORE
      • Detection

        Built on an open XDR architecture, The Arctic Wolf® Security Operations Platform processes over three trillion events per week and enriches them with threat intelligence and risk context to drive faster threat detection and simplify incident response.

        LEARN MORE
      • Investigate

        The Arctic Wolf Triage Security Team immediately takes action, thoroughly analyzing relevant data and verifying the alerts. They assess the scope of the incident, ensuring a comprehensive understanding to inform next steps.

      • Escalate

        Based on custom rules and workflows you’ve defined with your Concierge Security Team our Dynamic Custom Rule Engine provides real-time issue escalation in order to respond in ways that best protect your business.

      • Inform

        Throughout the investigation, the SOC and Concierge Security teams promptly provides the customer with detailed information and recommend immediate actions to minimize any potential impact.

      • Secure & Restore

        Our expert team acts swiftly to contain threats, effectively preventing any further access by threat actors. They then provide the customer with detailed guidance on the necessary remediation steps ensuring a swift return to normal business operations.

        LEARN MORE
      • Continuous Improvement

        Your Concierge Security Team will work with you on a long-term basis to ensure your security posture is continually improving and getting stronger over time. They become an extension of your team helping you reduce cyber risk and eliminate blind spots.

        LEARN MORE
      How To Define and Optimize Your Relationship With Your SIEM

      How To Define and Optimize Your Relationship With Your SIEM

      Like all tools, SIEMs have advantages and disadvantages. Use this guide to understand how security maturity, operational needs, and long-term goals impact an organization’s ability to successfully deploy and operationalize a SIEM.

      DOWNLOAD THE GUIDE

      4.7 STARS out of 5 ON g2 A Top MDR Solution

      Our Arctic Wolf Concierge Security Team is excellent to work with. Having scheduled calls to proactively review areas of our environment gives me confidence in the security posture of network.
      JA

      Jared A.

      Senior Vice President,
      IT Financial Services

      Having a dedicated Cybersecurity Concierge Team that feels like they are part of your Information Security staff. Being able to have dedicated contacts to contact with any security question.
      TK

      Todd K.

      Mid-Market(51-1000 emp.)

      Arctic Wolf makes SOC as a Service very easy and enjoyable. Having an assigned Concierge Team makes the experience personal.
      MK

      Matt K.

      Mid-Market(51-1000 emp.)

      SECURITY OPERATIONS RESOURCES

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      Security Operations?

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