How it Works – CST

How it Works

Concierge Security® Team

A dedicated team of security operations experts helping you manage and hunt down the threats of today, while preparing for tomorrow.


Working around the clock to triage critical events and deliver actionable insights when you need them the most. ​


Delivering execution and operational excellence with the skills required to detect advanced threats—customized to your environment.


Driving continuous improvement tailored to the specific needs of your organization with strategic security guidance.

Named Security Advisors

24x7 coverage by your security operations experts

With a complete understanding of your unique IT environment, the Arctic Wolf® Concierge Security® Team (CST) continuously monitors security events enriched and analyzed by the Arctic Wolf® Platform to provide your team with coverage, security operations expertise, and strategically tailored security recommendations to continuously improve your overall posture.


  • 24x7 Continuous Monitoring

    Your environment is monitored around the clock for threats and risks

  • Rapid Response

    Detect and investigate critical events within five minutes

  • Real-Time Remediation

    Rapidly contain incidents and get detailed guidance on remediation


  • Security Operations Experts

    Hundreds of years of experience with cybersecurity accreditations like CISSP, HCISPP, CCSP, CISM, CRISC

  • Proactive Threat Hunting

    Daily hunting for suspicious activity across your environment

  • Informed Incident Insights

    Filter out the noise to reveal what happened, and what to do about it


  • Security Posture Reviews

    Evaluate the root cause of threats and get prioritized recommendations to improve posture

  • Named Advisors

    Trusted security operations experts paired with you delivering tailored triage and strategic guidance

  • Security Journey Guidance

    Quarterly reviews to help you design, implement and achieve your security vision

Today's Threat Landscape

Most organizations lack complete visibility into their security infrastructure and face more than 10,000 alerts per day which leads to alert fatigue and blind spots in coverage.

Attacks occur between 8 p.m. and 8 a.m., when most workers, including IT and security, are offline.


IT practitioners believe that automation cannot replace human IT security expertise.


Organizations were not confident their teams would be able to handle a data breach.

Arctic Wolf Security Operations Report, 2020 2020 Ponemon Survey Report: Staffing the IT Security Function in the Age of Automation Osterman Research

Concierge Delivers Security Operations

Read how the Arctic Wolf CST has helped customers in industries just like yours:

Arctic Wolf Solutions Delivered By Your
Concierge Security® Team