FAQ
MANAGED SECURITY AWARENESS
GENERAL
What is Managed Security Awareness?
Arctic Wolf® Managed Security Awareness is delivered by the Arctic Wolf Concierge Security® Team, and is built on the industry’s only cloud-native platform to deliver security operations as a concierge service. Managed Security Awareness prepares your employees to recognize and neutralize social engineering attacks.
What does Managed Security Awareness include?
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How do I get started?
Onboarding and security operations experts from your Concierge Security Team (CST) are paired with you to get Arctic Wolf Managed Security Awareness up and running quickly. Your CST works with you to track the progress of your program and identify areas that need improvement to meet your goals.
What do I need to do during the program?
Arctic Wolf and your CST handle all the content creation, scheduling, quizzes, phishing tests, and account takeover (ATO) monitoring. We identify when your program—or employees—needs attention, and notify you when employee credentials are exposed on the dark web. Your role, with our guidance, is to keep your management team engaged and informed, and to provide one–on–one coaching to employees who need a little extra attention.
What does Managed Security Awareness Plus include?
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ENGAGE
How does Arctic Wolf use the leaderboard?
How does Arctic Wolf decide on training topics?
Arctic Wolf uses a combination of customer feedback, industry trends, and threat intelligence to inform your awareness content calendar. Our content team collaborates with our Concierge Security® Team and Cyber Threat Intelligence (CTI) team to identify current threat vectors and determine how threat actors design their social engineering attacks.
What languages does Managed Security Awareness support?
- All ongoing microlearning content with native speaking actors
- Employee communication
- Role-based content available with subtitles (for Managed Security Awareness Plus users only)
MEASURE
How does Arctic Wolf measure employee performance?
Why do you include account takeover (ATO) as an awareness program metric?
ATO is used to identify when individual or multiple sets of employee credentials are found on the dark web. This is often an indicator that parts of your awareness program need to be fortified, so in addition to notifying you of the problem for immediate remediation, we also look for patterns of behavior that could lead to credential theft.
STRENGTHEN
What is peer-to-peer coaching?
Arctic Wolf Managed Security Awareness is delivered by your Concierge Security Engineer (CSE). Your CSE will help you kick off your awareness program, track progress, and identify areas for improvement. Along the way, your CSE will help you involve executives and engage employees to achieve your awareness goals.
What are the most common social engineering attacks?
Today, the most common social engineering attack is phishing. Other social engineering attacks include vishing (voice phishing over the phone), smishing (texting and SMS phishing), and a variety of other attacks that target and exploit human nature to gain access to sensitive data, corporate networks, and physical locations.
What types of human error do you help prevent?
At the core of Arctic Wolf Managed Security Awareness is the recognition that employees are people and people make mistakes. Examples of human error and mistakes include sending email to the wrong person, sharing your password, or simply holding the office door open for a threat actor disguised as a pizza delivery guy. What’s important is to encourage employees to report when they make a mistake so IT can minimize the fallout.
Does Arctic Wolf have a report phishing button?
When an email is reported, details of that email are displayed in the Managed Security Awareness dashboard, giving admins the ability to take action on reported emails quickly.
Product Comparison
Managed Security Awareness
Feature | Managed Security AwarenessMA | Managed Security Awareness PlusMA+Recommended | Leading Competitor |
---|---|---|---|
Fully Managed Security Awareness Solution | Yes | Yes | No |
Fully Automated Security Awareness Microlearning Training Standard Track (every other week) | Yes | Yes | No |
Automated Phishing Simulations (monthly) | Yes | Yes | No |
Just-in-Time, Specific Phishing Training | Yes | Yes | No |
Friction-Free Employee Experience | Yes | Yes | No |
Access to the Concierge Security® Team | Yes | Yes | No |
Dark Web ATO Monitoring | Yes | Yes | No |
Arctic Wolf Report Phishing Button (for O365) | Yes | Yes | Yes |
Reported Email Details (for O365) | Yes | Yes | Yes |
Reported Simulation Details (for O365) | No | Yes | Yes |
Arctic Wolf Phishtel Engine (for O365) | No | Yes | No |
Reported Email Analytics (for O365) | No | Yes | Yes |
Access to the full Managed Security Awareness Library | No | Yes | No |
Role-Based Content | No | Yes | Yes |
Ongoing Industry-Focused Microlearning Content (replaces standard track) | No | Yes | No |
Compliance Content Pack (CCP) - Add-on | (Add-on) | (Add-on) | (Add-on) |