Solutions – Managed Awareness – FAQ




What is Managed Security Awareness?

Arctic Wolf Managed Security Awareness® effectively minimizes Human Risk through 100% fresh microlearning sessions. Our program leverages a proven content delivery method and high-data integrity with TruClick to achieve results. Simplify deployment and maintenance while fostering a security culture. Employees receive curated learning experiences, enhancing their ability to identify and avoid phishing attempts. Interact with security experts to fortify your human security posture and END HUMAN RISK.

What does Managed Security Awareness include?

Arctic Wolf Managed Security Awareness includes fully managed security awareness training, 100% fresh content, access to security experts, automated phishing simulations with pre-packaged training, TruClickTM, report phishing button (for O365), reported email details, automated employee reminders, and account takeover monitoring. There’s also an option for compliance training.

View full list of product offerings here.

How do I get started?

Onboarding and security operations experts from your Concierge Security Team (CST) are paired with you to get Arctic Wolf Managed Security Awareness up and running quicklyYour CST works with you to track the progress of your program and identify areas that need improvement to meet your goals. 

What do I need to do during the program?

Arctic Wolf and your CST handle all the content creation, scheduling, quizzes, phishing tests, and account takeover (ATO) monitoringWe identify when your program—or employees—needs attentionand notify you when employee credentials are exposed on the dark web. Your role, with our guidance, is to keep your management team engaged and informed, and to provide oneonone coaching to employees who need a little extra attention.

What does Managed Security Awareness Plus include?

Managed Security Awareness Plus includes the additional features of industry focused ongoing training, role-based content, a content library, and reported phishing analytics.
View full list of product offerings here.

What do you mean by engage?

Arctic Wolf Managed Security awareness educates and prepares employees to recognize and stop threats at the point of attack.

Arctic Wolf provides fully managed awareness lessons designed to engage employees and maximize their learning and behavioral adoption.

What style of content does Arctic Wolf deliver?

Arctic Wolf uses the latest microlearning techniques, including short and memorable awareness content. Learn more about microlearning and how it is the preferred methodology for security awareness training in our white paper.

How does Arctic Wolf use the leaderboard?

Arctic Wolf tracks employee participation in the program and awards points to employees based on several participation factors such as how soon after receiving content they complete their microlearning lessons, how well they perform on quizzes, if they click on phishing simulations, and other actions they perform in the program.

From where does Arctic Wolf source content?

Arctic Wolf has a full-time team of security training experts, designers, and production talent who create all the content used in your awareness program.  

How does Arctic Wolf decide on training topics?

Arctic Wolf uses a combination of industry trends, threat intelligence and best practices to inform your awareness content calendar. Our content team, who are also security experts with multiple security certifications, collaborates with our Concierge Security® Team to identify current threat vectors and determine how threat actors design their social engineering attacks.

What languages does Managed Security Awareness support?

Arctic Wolf Managed Security Awareness offers the following content in US English, UK English, US Spanish, and German:
  • All ongoing microlearning content with native speaking actors
  • Employee communication
  • Role-based content available with subtitles (for Managed Security Awareness Plus users only)
Phishing simulations are available in US English and German, Spanish and the Admin Portal uses US English.

How does Arctic Wolf optimize awareness program effectiveness?

Leverage security experts and best-in-class data integrity with TruClick to maximize the efficiency of your security awareness program.

Your overall awareness program is tracked and measured based on your employee participation and behavior scores. Your aggregated program performance is updated on your dashboard as your Culture Score.

How does Arctic Wolf measure employee performance?

Employee participation and performance is directly tied to employee risk. Arctic Wolf uses quizzes, completed lessons, automated phishing simulations, and report cards to measure employee performance and identify where your organization is most exposed to social engineering risks.

Why do you include account takeover (ATO) as an awareness program metric?

ATO is used to identify when individual or multiple sets of employee credentials are found on the dark web. This is often an indicator that parts of your awareness program need to be fortified, so in addition to notifying you of the problem for immediate remediation, we also look for patterns of behavior that could lead to credential theft. 


How can I get access to real security experts?

Arctic Wolf Managed Security Awareness is delivered by a real security experts – Concierge Security Team (CST) to build a strong security culture to reduce human risk at your organization. Your CST will help you kick off your awareness program, track progress, and identify areas for improvement. Ensure to mature your human security posture by following the industry standards like NIST Framework. Along the way, your CST empowers you to involve executives and engage employees to achieve your awareness goals.

What are the most common social engineering attacks?

Today, the most common social engineering attack is phishing that targets and exploits human nature to gain access to sensitive data, corporate networks, and physical locations.

Does Arctic Wolf have a report phishing button?

Yes, the Arctic Wolf Report Phishing Button gives employees an easy way to remove potentially malicious emails from their inbox and report it in one action.

When an email is reported, details of that email are displayed in the Managed Security Awareness dashboard, giving admins the ability to take action on reported emails quickly.

Product Comparison

Managed Security Awareness