FAQ
MANAGED SECURITY AWARENESS®
GENERAL
What is Managed Security Awareness?
Arctic Wolf® Managed Security Awareness is delivered by the Arctic Wolf Concierge Security® Team, and is built on the industry’s only cloud-native platform to deliver security operations as a concierge service. Managed Security Awareness prepares your employees to recognise and neutralise social engineering attacks.
What does Managed Security Awareness include?
View full list of product offerings here.
How do I get started?
Onboarding and security operations experts from your Concierge Security Team (CST) are paired with you to get Arctic Wolf Managed Security Awareness up and running quickly. Your CST works with you to track the progress of your programme and identify areas that need improvement to meet your goals.
What do I need to do during the programme?
What does Managed Security Awareness Plus include?
View full list of product offerings here.
ENGAGE
What style of content does Arctic Wolf deliver?
Does Arctic Wolf provide a leaderboard?
How does Arctic Wolf decide on training topics?
What languages does Managed Security Awareness support?
- All ongoing microlearning content with native speaking actors
- Employee communication
- Role-based content available with subtitles (for Managed Security Awareness Plus users only)
MEASURE
How does Arctic Wolf measure employee performance?
Why do you include account takeover (ATO) as an awareness programme metric?
ATO is used to identify when individual or multiple sets of employee credentials are found on the dark web. This is often an indicator that parts of your awareness programme need to be fortified, so in addition to notifying you of the problem for immediate remediation, we also look for patterns of behaviour that could lead to credential theft.
STRENGTHEN
What is peer-to-peer coaching?
What are the most common social engineering attacks?
What types of human error do you help prevent?
At the core of Arctic Wolf Managed Security Awareness is the recognition that employees are people and people make mistakes. Examples of human error and mistakes include sending email to the wrong person, sharing your password, or simply holding the office door open for a threat actor disguised as a pizza delivery guy. What’s important is to encourage employees to report when they make a mistake so IT can minimise the fallout.
Does Arctic Wolf have a report phishing button?
When an email is reported, details of that email are displayed in the Managed Security Awareness dashboard, giving admins the ability to take action on reported emails quickly.
Product Comparison
Managed Security Awareness
Feature | Managed Security AwarenessMA | Managed Security Awareness PlusMA+Recommended | Leading Competitor |
---|---|---|---|
Fully Managed Security Awareness Solution | Yes | Yes | No |
Fully Automated Security Awareness Microlearning Training Standard Track (every other week) | Yes | Yes | No |
Automated Phishing Simulations (monthly) | Yes | Yes | No |
Just-in-Time, Specific Phishing Training | Yes | Yes | No |
Friction-Free Employee Experience | Yes | Yes | No |
Access to the Concierge Security® Team | Yes | Yes | No |
Dark Web ATO Monitoring | Yes | Yes | No |
Arctic Wolf Report Phishing Button (for O365) | Yes | Yes | Yes |
Reported Email Details (for O365) | Yes | Yes | Yes |
Reported Simulation Details (for O365) | No | Yes | Yes |
Arctic Wolf Phishtel Engine (for O365) | No | Yes | No |
Reported Email Analytics (for O365) | No | Yes | Yes |
Access to the full Managed Security Awareness Library | No | Yes | No |
Role-Based Content | No | Yes | Yes |
Ongoing Industry-Focused Microlearning Content (replaces standard track) | No | Yes | No |
Compliance Content Pack (CCP) - Add-on | (Add-on) | (Add-on) | (Add-on) |