Recognition reflects Arctic Wolf’s global commitment to delivering world-class security outcomes for organizations of almost any size
EDEN PRAIRIE, MN – June 9, 2025 – Arctic Wolf®, a global leader in security operations, today announced that Arctic Wolf was named winner of Best Customer Service category at SC Awards Europe 2025. This recognition from UK and Europe’s longest-running and most respected annual cybersecurity competition serves as further validation of how the company’s industry-pioneering Concierge Delivery Model, rooted in expert guidance, holistic visibility, and always-on support, helps organizations build lasting cyber resilience.
Arctic Wolf’s Concierge Delivery Model provides customers with a team of security experts who know their environment and can deliver tailored guidance 24×7. Operating out of one of the world’s largest commercial Security Operations Centers, with locations around the world including Frankfurt, Germany, the Arctic Wolf SOC works around the clock to monitor, detect, and respond to threats in real time. This high-touch approach ensures that every customer, regardless of their size or security maturity, benefits from world-class security operations expertise, personalized insights, and continuous optimization of their security posture.
The Arctic Wolf Concierge Security Team (CST) is instrumental in delivering the Arctic Wolf Security Journey, a proven, outcome driven framework that helps organizations assess, mitigate, and transfer risk. From foundational readiness to advanced threat response, the CST empowers customers to evolve alongside the modern threat landscape, providing the expertise and operational scale that many organizations struggle to sustain amid today’s cybersecurity talent shortage.
“The Arctic Wolf Concierge Delivery Model is built to give customers the best of both worlds: personalized support from security experts they know and trust, backed by the speed, scale, and efficiency of the Aurora Platform,” said Lisa Tetrault, senior vice president of security services, Arctic Wolf. “This award reflects the work of hundreds of Arctic Wolf experts who serve as true partners to our customers, helping them navigate risk, strengthen defenses, and make security work.”
Arctic Wolf was also named a finalist in the SC Awards Europe Best Security Company category and in the Best Incident Response Solution category. The company continues to earn global recognition for helping organizations of all sizes build world-class security operations in a rapid, cost-efficient, and scalable way. Recent accolades include:
- Received a 100% willingness to recommend score in the December 2024 Gartner Peer Insights™ Voice of the Customer for Security Awareness Computer-Based Training and the May 2025 Gartner Peer Insights™ Voice of the Customer for Endpoint Protection Platforms
- Recognized with a Customers’ Choice Distinction in the November 2024 Gartner Peer Insights ‘Voice of the Customer and Managed Detection and Response’
- The Arctic Wolf Aurora Platform was named winner in the 2024 Products of the Year Awards in the Security Operations Platform category
- Won IT Product or Service of the Year and IT Security Provider of the Year at 2024 British Legal Technology Awards
Additional Resources:
- Visit arcticwolf.com to learn more about our security operations and endpoint solutions
- If you’re ready to get started, request a demo, get a quote, or conduct a Security Operations Maturity Assessment
- Want to join Arctic Wolf’s Partner Program? Apply today
About Arctic Wolf
Arctic Wolf® is a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Built on open XDR architecture, the Arctic Wolf Aurora Platform operates at a massive scale and combines the power of artificial intelligence with world-class security experts to provide 24×7 monitoring, detection, response, and risk management. We make security work!
To learn more about Arctic Wolf, visit www.arcticwolf.com.
Press Contact:
Lauren Back
PR@arcticwolf.com
© 2025 Arctic Wolf Networks, Inc., All Rights Reserved. Arctic Wolf, Aurora, Alpha AI, Arctic Wolf Security Operations Cloud, Arctic Wolf Managed Detection and Response, Arctic Wolf Managed Risk, Arctic Wolf Managed Security Awareness, Arctic Wolf Incident Response, and Arctic Wolf Concierge Security Team are either trademarks or registered trademarks of Arctic Wolf Networks, Inc.
