Incident Response
JumpStart Retainer
Arctic Wolf® Incident Response Jumpstart Retainer
IRJS Benefits
Prioritized Access. Proactive Planning.
In addition to a 1-hour SLA with no prepaid hour requirement, IR JumpStart customers are prepared with all the critical information they need in their IR Plan to kickstart the response, shaving days off their overall restoration.
Retainer customers receive a $295 USD hourly discount on IR services.
Incident Readiness
Prioritized access
Receive prioritized access to our full-service IR team if an incident occurs.
In case of incident, our IR team’s scoping call will be free of charge.
Partner Options
Already Working with an Arctic Wolf Partner?
Arctic Wolf works with a global community of technology partners. Working with an existing partner or MSP? Click the button below to explore preferred pricing.
Trust and Experience
Helped clients reduce their ransom demands by an average of 92% over the past 12 months
See how the Arctic Wolf IR JumpStart Retainer compares to typical IR retainers.
Typical IR Retainer Features
| Typical IR Retainer Features | Other Vendors | |
|---|---|---|
|
Removes the requirement to pre-purchase IR hours |
No |
Yes |
|
Eliminates need to burn bucket of unused hours |
No |
Yes |
|
Retainer includes IR planning to JumpStart the IR engagement |
No |
Yes |
|
Retainer includes incident specific runbooks |
No |
Yes |
|
Includes a secure portal for IR Planning documents |
No |
Yes |
|
Provides a 1-hour response SLA |
Rarely |
Yes |
|
Provides a sub $300 hourly rate (USD) |
No |
Yes |
|
Total Cost(Per Year) |
$50,000 |
$6,000 |
Terms for purchasing online:
Only available for purchase online in the United States and Canada
Auto-renewal unless you cancel
Your annual subscription begins on your date of purchase
Please contact Arctic Wolf for details or additional pricing at time of purchase or renewal: 1-888-272-8429 or ask@arcticwolf.com
What to expect when purchasing online
-
Access
-
Plan
-
Engage
Place Your Order
Once your order is placed, Arctic Wolf will contact you with order confirmation
Order Confirmation
We will confirm your order and account details in 1-2 business days
Receive Cyber JumpStart Credentials
1-4 business days
Start Building Your Incident Response Plan
When completed, schedule your plan review
Questions About Purchasing Online?
We’re here to help. Email Online-Help@arcticwolf.com to get in touch with a member of our team.
Frequently Asked Questions
Incident response (IR) is a set of processes and tools used to identify, contain, and remediate severe cyber attacks, and to restore the organization to pre-incident operations.
IR typically involves:
- SECURING an environment by eliminating the threat actor’s access
- ANALYZING the cause and extent of the threat actor’s activities while inside the network
- RESTORING the network to its pre-incident condition (including ransom negotiation, if required)
Managed Detection and Response (MDR) works off the Arctic Wolf Security Operations Cloud platform performing triage, containment, analytics, investigations, and guided remediation.
While Incident Response (IR) works inside of the client’s environment and can perform any action needed to respond to a severe cyber attack.
This includes everything from containment and remediation to forensic analysis, threat actor negotiations, business restoration services, or even deploying additional tools.
Arctic Wolf’s incident response team can assist organizations with any incident type. Common examples include:
- Severe data breaches
- Business email compromise attacks
- Ransomware encryption events
- Active threat actors in your environment
- Compromised domain controllers
- Malware or malicious activity where you cannot find the root cause
Yes. Arctic Wolf has vast threat actor experience and can negotiate with threat actors on your behalf. In certain cases, our IR team has successfully reduced ransom demands by 89%.
Yes. Arctic Wolf will work side-by-side with your IT team to restore your environment so you can get back to business as quickly as possible and not worry about finding a 3rd restoration service. During an incident we’ll prioritize getting your critical systems up and running safely while working in parallel with our digital forensics and remediation teams.
Yes. Arctic Wolf offers advanced digital forensics services to determine both the root cause and full extent of the cyber attack. Arctic Wolf finds the root point of compromise in nearly 90% of our investigations.
Yes. You can safely store up to 100 IR planning documents — JPG, PDF, PNG file formats — in the Cyber JumpStart secure file repository.
Yes. Arctic Wolf’s incident response services are available 24-7. If you’re currently experiencing an incident click here.
Yes Arctic Wolf can work with all insurance carriers and is listed as a preferred vendor on over 30 panels. .
Options to schedule a plan review will appear as soon as you hit the “Finish” button in the IR Planner.
No. Arctic Wolf’s Incident Response JumpStart retainer does not require you to prepay for reactive service hours that you may not need. Instead, customers receive a 1-hour response time SLA, a preferred hourly rate, an IR plan builder and review, and a complimentary scoping call.
Once you receive your Cyber JumpStart credentials you can immediately login to the portal and start building your incident response plan.
Upon checkout you will be prompted to enter a credit card. Your card will not be charged until the 90-day trial is complete. Prior to your trial ending, your customer success manager can work with you on an alternative payment if needed.
You can update your credit card information at any time through the self-service portal or by contacting online-help@arcticwolf.com.
You can cancel at any time through the self-service portal or by contacting online-help@arcticwolf.com.
