Transforming MSP Cybersecurity Practices

Closing the gaps:

Transforming MSP Cybersecurity Practices

How MSPs Can Better Serve Their SMB Customers

MSPs Can Create Success for SMB Security

As MSPs look to expand their strategic footprint and scale their business, one segment that presents a huge growth opportunity is the SMB market. SMB customers often lack the right resources and infrastructure to adequately manage their own IT services, creating a gap that can be addressed with the in-depth expertise and breadth of services offered by MSPs.
But this opportunity is not without challenges. From an evolving threat landscape to a growing attack surface, MSPs need more than tools to deliver the positive security outcomes expected of them as their customer’s trusted security advisors.
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MSP Survey Results

Arctic Wolf surveyed 47 MSP/MSSPs across North America to understand their business structure and offerings to SMBs.
  • High tech/telecom
  • Business/professional services
  • Retail, trade, eCommerce
  • Manufacturing
  • Financial services
  • Other (non-profit, construction, energy, transportation)

$2.5M – less than $5M

13%

$5m – less than $10M

15%

$10m+

72%

Senior Executive/C-Level

26%

Director or Manager

34%

Specialist/Analyst/Consultant/Other

34%

MSPs Offering Cybersecurity

74%

MSSPs

26%

10 - 99 Employees

55%

Monthly Cybersecurity Tickets Are Increasing in Volume

On average, MSP survey respondents report over 100 hours (or 12.5 business days) a month per client are dedicated to managing ticket volume.

MSP Opportunities:
While MSP/MSSPs are providing more cybersecurity solutions to their clients, the sheer volume of tickets and hands-on support required show that their work is lacking strategic efficiency.
32% of MSPs receive more than 100 tickets per month for their average client.

32% OF MSPs

receive more than 100 tickets per month for their average client.
At least one in five MSPs/MSSPs surveyed generate 500+ cybersecurity tickets per month for their busiest clients.

At least one in five

MSPs/MSSPs surveyed generate 500+ cybersecurity tickets per month for their busiest clients. 
47% MSPs/MSSPs’ surveyed report an average of 100+ monthly billable hours for their cybersecurity clients.

47% OF MSPs/MSSPs

surveyed report an average of 100+ monthly billable hours dedicated to cybersecurity per client.
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The largest share of MSPs/MSSPs are using too many cybersecurity tools and vendors

Tools can enhance protection and visibility. However, they can also create a massive volume of events and alerts.

MSP Opportunities:
Cybersecurity doesn’t have a tools problem, it has an operations problem, meaning MSPs can’t reduce their client’s attack surface solely by adding more technology. MSPs need to shift from a tool-focused mindset to an operations mindset.
36% of MSP/MSSPs use more than 10 cybersecurity tools and 30% of MSP/MSSPs use 4-5 cybersecurity vendors to deliver services to clients

36% of MSPs/MSSPs

use more than 10 cybersecurity tools and 30% of MSP/MSSPs use 4-5 cybersecurity vendors to deliver services to clients.
Transforming MSP Cybersecurity Practices: MSPs Can Create Success for SMB Security

INFOGRAPHIC

Transforming MSP Cybersecurity Practices: MSPs Can Create Success for SMB Security

MSPs need more than tools to deliver the positive security outcomes expected of them as their customer’s trusted security advisors. Download the data now.
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Phishing Icon

MSP/MSSPs’ Clients Are Consistently Targeted by Phishing

This frequency persists despite MSPs offering security training solutions

While MSP/MSSPs are offering security training to their clients, the sheer frequency of phishing highlights a lack of effectiveness in these trainings. Without proper security training, users are falling for phishing attempts en masse, unintentionally opening the door for threat actors to launch or perpetuate a cyber attack.
Phishing threats and attacks targeted towards MSP/MSSPs' Clients

(According to Our SMB Report)

62% of clients are experiencing phishing/spear phishing attacks frequently.
62% of clients are experiencing phishing/spear phishing attacks frequently.
85% of MSP/MSSPs currently offer security awareness training.
85% of MSP/MSSPs currently offer security awareness training.

In Conclusion

SMBs are well positioned for external help from MSPs

As more organizations turn to MSPs to proactively and remotely manage their IT infrastructure and end-user systems, they gain a degree of protection. However, while MSPs typically provide remote device configurations, network monitoring, and resell endpoint and perimeter defense tools, they often lack the in-depth security expertise and capacity required to hunt down threats, perform forensics analysis, and mitigate and contain any potential impact.

That’s why savvy MSPs, those who seek new ways to bring value to — and engage with — new and existing customers, team with a managed security operations provider.

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Explore our data and recommendations in-depth with “Closing the Gaps: Transforming MSP Cybersecurity Practices.”

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Additional Resources For

MSP Leaders

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7 Cybersecurity Best Practices for Managed Service Providers

It seems like not a week goes by that we don’t read a news story about a cyber attack on a major corporation, a prestigious university, or a giant healthcare… Read More   ❯

How Security Operations Solutions Bring Value to Managed Service Providers

Enhance Your MSP Offering with Arctic Wolf as Your Security Partner Small and medium-sized businesses (SMBs) now confront the type of advanced cyberthreats that previously targeted only the largest and… Read More   ❯

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The Business of Cybercrime and What it Means for MSPs

We’ve all watched enough TV and movies to recognize the stereotype of the computer hacker in the hoodie, the lone wolf wreaking online havoc from their messy basement bedroom. While… Read More   ❯

VISIT THE RESOURCE LIBRARY

MSP Survey says… cybersecurity continues to evolve at a rapid pace.

In a time of new sophisticated technologies, emerging threats, and a growing attack landscape, it’s never been more important to protect your customers.
Arctic Wolf is a market leader in security operations. Reach out to schedule an introductory call with one of our team members and learn how an Arctic Wolf partnership can accelerate the growth of your security practice.