ARCTIC WOLF
Incident Response
Respond Faster. Emerge Stronger.
Make Arctic Wolf your first call when you have a breach or cyber incident. Our full-service incident response (IR) team has everything needed to stop an attack and quickly restore your organization to pre-incident business operations.
A Partner You Can Trust
Arctic Wolf’s insurance-approved incident response team provides the full suite of services you need to recover from a cyber attack and get back to business as fast as possible.
Our IR team will remove the threat actor from your environment, negotiate with threat actors, determine the root cause and extent of the attack, and restore critical systems to a pre-incident state.
Secure
Contain, monitor, and defend the environment until the threat is eliminated
Analyze
Restore
Recover data, restore systems, and return to normal business operations
DELIVERED BY
Incident360 Retainer
The one-of-a-kind Arctic Wolf Incident360 Retainer includes full IR coverage for any incident type. It provides customers with prioritized access to insurance-approved IR experts that will remove the threat actor’s access to the environment, determine the root cause and extent of the attack, and restore business systems and apps to normal.
The Incident360 Retainer also includes a full-suite of readiness activities – including IR planning and a tabletop exercise – to prepare an organization ahead of a cyber incident. This proactive planning helps customers respond faster and emerge stronger from incidents.
Incident360 Retainer Benefits:
Complete key readiness activities without sacrificing the ability to respond to an incident
Today's IT and security teams struggle to detect modern threats, potentially causing irreparable damage to their business.
Minimize the impact of security events with an IR plan review and tabletop exercise
Save up to 70% on a standalone emergency IR engagement
Incident Response In Action
The Arctic Wolf Incident Response Difference
Respond Faster. Emerge Stronger.
Recover Faster from Cyber Incidents
Arctic Wolf Incident Response customers recover 15% faster, than the industry average.*
With our 1-hour response time, we’ll contain and eradicate threats immediately. At the same time, our forensics, restoration, and negotiation teams will work in parallel to bring critical systems back online and ensure that your environment is safe. No matter the incident, shortening your recovery time is our primary goal.
*View Stat Source
Comprehensive Incident Response Services
From response to restoration, we provide end-to-end incident response support.
Arctic Wolf customers have access to every emergency incident response service needed to get back to pre-incident operations. With active monitoring, advanced forensics, business recovery, and threat actor negotiation expertise in-house, you’ll never need to slow your response to onboard a third party mid-incident.
Trusted & Experienced Incident Response Provider
Arctic Wolf is recommended on over 30 insurance panels globally.
Arctic Wolf Incident Response completes over 1,000 incident response engagements each year. Valued for our incident response capabilities, technical depth of incident investigators, and exceptional service provided throughout IR engagements, we are a preferred partner with over 30 major cyber insurance carriers globally.
How we Help
Types of Incidents Commonly Resolved
No matter the attack vector, we have experience mitigating the threat and remediating the damage across endpoint, network, identity, and cloud environments.
Ransomware & Data Extortion
Data Breach Response
Business Email Compromise
Active Threat Actors & Compromised Domain Controllers
Ransomware Expertise
When threat actor negotiation services are required, our experienced team of ransomware negotiators leverages the information gained from attackers to aid the investigation and recovery efforts and reduce ransom demands.
Arctic Wolf Incident Response Helps Customers Reduce or Eliminate Ransom Payments
On average, Arctic Wolf Incident Response customers have seen a 94% reduction from the original demand request.*
*November 2024 — November 2025
As named by global insurance carriers:
Arctic Wolf: Cyber Insurance Incident Response of the Year
Cyber Insurance Awards USA 2024
Get Back to Business Faster with Our Full-Suite of Incident Response Services
A named incident director serves as your primary point of contact throughout the incident response process providing progress updates, digital forensics findings, and incident data reports, so everyone in your organization – from the IT team to the executive team – understands the status of the investigation and the significance of findings.
Containment & EradicationTo reduce the impact of a potential security incident, our team of 24×7 IR experts respond quickly to contain the threat. We swiftly determine the scope of compromise — including identifying the root cause — to close all points of access, remove threat actors, and eliminate routes to reentry, reducing the risk of future incidents.
Digital & ForensicsWe provide the cross-functional expertise required to conduct rapid and thorough digital forensic investigations that include evidence collection and in-depth analysis. Our digital forensics professionals accurately identify the root cause, impact, and scope of cyber incidents that enables effective mitigation and a faster recovery.
Business RestorationWe begin restoration immediately in parallel with the initial investigation to expedite system recovery and reduce downtime. Our in-house experts will help you restore your environment, with support for reimaging of workstations and devices, rebuilding active directory, network hardening, and more.
Threat Actor NegotiationOur threat actor negotiation experts have experience managing and negotiating cases for all major threat groups across industries. We leverage this expertise to gain time and inform the work of our digital forensics teams to significantly reduce ransom demands and quicken the speed of recovery efforts.
Insurance & Legal ApprovedArctic Wolf is a preferred incident response provider for major cyber insurance companies and completes over a thousand incident response engagements per year. Our familiarity with legal processes and policy requirements ensures a collaborative engagement with your organization and third parties to address legal and insurance-related requirements.
How it Works
Arctic Wolf Incident Response Timeline
Your dedicated incident director orchestrates every response and assigns team members based on the attack type, scope of incident, and phase of response. Team members work in parallel through the response to minimize downtime and costs.
Incident Occurs
- Complimentary Scoping Call
- Containment
- Monitoring and Active Defense
- Root Cause Analysis
- Restoration and Remediation
- Digital Forensics
- Ongoing Monitoring
Emerge Stronger
Security Operations Bundles
Arctic Wolf Security Operations Bundles offer a full suite of technology, security expertise, and risk transfer options to end your cyber risk.
WHAT OUR CUSTOMERS SAY
“I was very impressed there was no need to re-tool our environment. It takes the technology we have internally and just plugs into that. Arctic Wolf has given us a clear picture of what to focus on internally to improve and we have the ability to just track it on the dashboard.”
James Gregory,
Head of IT, BetterHome Group
Learn Which Endpoint Security Solution is Right For You
Speak to Your Arctic Wolf Sales Representative.
Reach out to schedule an introductory call and learn more about how Arctic Wolf Aurora Endpoint Security can benefit your organization.
