BRIEF

How SOC-as-a-Service
Brings Value to Managed Service Providers

SOC-as-a-service lets MSPs rapidly deliver in-depth security services focused on managed detection and response, so they can successfully address the advanced cyber threats impacting SMBs.

Enhance Your MSP Offering with Arctic Wolf Networks as Your Security Partner

Small and medium-sized businesses (SMBs) now confront the type of advanced cyberthreats that previously targeted only the largest and most sophisticated enterprises. Unfortunately, these businesses typically lack cybersecurity experts on their IT staff. What’s more, they lack the budget necessary to fully secure their organization with an in-house security operations center (SOC).

Without a SOC, SMBs are unable to rapidly detect and respond to advanced threats before they do damage, leaving their organizations especially vulnerable to cyberattacks.

As these businesses turn to managed service providers (MSPs) to proactively and remotely manage their IT infrastructure and end-user systems, they gain a degree of protection. While MSPs typically provide remote device configurations, network monitoring, and resell endpoint and perimeter defense tools, they often lack the in-depth security expertise required to hunt down threats, perform forensics analysis, and mitigate and contain any potential impact.
That’s why savvy MSPs, who seek new ways to bring value to and engage with new and existing partners, should team with a SOC-as-a-service provider. This allows them to rapidly deliver in-depth security services focused on managed detection and response (MDR), and address the advanced cyber threats impacting SMBs.

  What MSPs Offer

For the most part, MSPs supplement their customers’ in-house IT-staff and provide remote IT management services using an annual subscription model. The most common IT managed services provided by MSPs include:

  • Software installation and support
  • User management, authentication and single-sign on
  • Laptops, desktops and server management
  • Data backup and recovery
  • Data storage, warehousing and management
  • Network monitoring, management and security
  • Laptops, desktops and server management

As far as security services, MSPs are generally responsible for user provisioning and de-provisioning, password resets, remote configuration, and endpoint and perimeter defenses–such as antivirus, endpoint agents, network firewalls, email or web gateways. They rarely provide continuous network and system monitoring that can discover malicious activities. Even when they do, they lack the in-depth skills to hunt down threats, perform forensics analysis, apply threat intelligence, and detect high-priority incidents that require an immediate customer response.

  SOC-as-a-Service: The Key to Advanced Cybersecurity

To reinforce and augment their existing services with a comprehensive security solution, MSPs can offer customers managed detection and response (MDR) services by partnering with a cloud-based, turnkey SOC-as-a-service solution like Arctic Wolf Networks’ (AWN) CyberSOC™.

A SOC-as-a-service solution includes both on-site and cloud instrumentation to collect security logs from a customer site. It securely routes them to a cloud-based, purpose-built SIEM platform than can ingest, parse and analyze unlimited amounts of log data. And partnering with a SOC-as-a-service provider means MSPs can avoid the expense and difficulty associated with building their own SOC. For example, AWN CyberSOC™ offers a predictable, subscription-based pricing model for MSPs.

Each MSP who partners with Arctic Wolf Networks is assigned a named Concierge Security Engineer (CSE) who monitors the SIEM console, and provides second-line advanced support to the MSP vendor, while the MSP provides first-line support to the customer. AWN staff evaluate all incidents and escalate only the actionable ones to MSP staff (on average, one per month per fifty end-users). On the back end, Arctic Wolf subscribes to the latest, most-advanced threat intelligence to gain the highest level of actionable insight. This also helps AWN continuously update the customizable rules engine to detect and respond to advanced attacks.

  MSP with SOC-as-a-Service: Effective Upselling via Partnership

For this reason, an Arctic Wolf partnership gives MSPs an opportunity to sell advanced threat detection and response services. It also enables MSPs to offer remote or onsite response services, by way of mitigation/remediation actions performed by the MSP as a value-added offering based on pre-defined SLAs with customers. What’s more, it allows MSPs to provide comprehensive visibility into their customers’ security posture, so they can recommend required policy changes, security tools and other improvements, while Arctic Wolf supports them 24/7 at the backend.

A SOC-as-a-service partnership with Arctic Wolf Networks enables MSPs to deliver the following value-added cybersecurity services:

Vulnerability Assessment
  • External vulnerability
Continuous Network Monitoring
  • Network flow analysis, intrusion detection/ prevention services
Threat Detection Services
  • Suspicious event investigation
  • Correlates events from multiple event users
  • Prioritized alert notification
  • Suspicious user and entity behavior
Expert Investigation Services
  • Root cause analysis
  • Analysis and triage of malicious code
Compliance Reporting Services
  • Customized reporting to meet compliance mandates— PCI, HIPAA, SOX, etc.

  Arctic Wolf Networks: The Right Partner for MSPs

When deciding which SOC-as-a-service vendor to work with, MSPs must ensure prospective partners address a pair of issues. First, does this vendor provide an effective cybersecurity solution that will protect end customers? And second, does this vendor partner effectively with MSPs to provide a joint, streamlined solution?

AWN: Industry’s Most Fierce SOC-as-a-Service
Arctic Wolf offers the industry’s leading SOC-as-a-service. The AWN CyberSOC™ currently protects hundreds of customers, and delivers the following capabilities.
  • A named Concierge Security Engineer (CSE) as a single point of contact
  • Hybrid AI (human-augmented machine learning) that provides 10X better threat detection with 5X fewer false positives
  • Network flow analysis, intrusion detection/ prevention services
  • Security optimized data architecture that can dynamically scale and ingest, parse and analyze unlimited amounts of log data
  • Cloud monitoring, including:
    • Infrastructure-as-a-service environments, like AWS and others
    • Software-as-a-service environments, like Office365 and others
    • Security-as-a-service, like Okta and others
AWN + MSP Joint Solutions
If you’re an MSP, AWN not only offers a superior SOC-as-a-service, it also integrates effectively with your existing solutions to deliver a joint service to your customers. AWN offers:
  • Trouble ticketing integration for seamless handoffs of cybersecurity alerts
  • Predictable pricing, which allows MSPs to quickly scope customer needs
  • Rapid and low-cost MSP onboarding for accelerated sales
  • Strong margin and recurring revenue opportunity
  • Simple billing processes for back-office efficiency
  • Customizable and repeatable customer onboarding processes
  • Sales and marketing support, enablement and training

Improve Cyber Protection while Boosting Revenues

Partnering with Arctic Wolf Networks lets MSPs deliver advanced cyber protection to their customers, and provide SMBs with the same protection afforded by larger enterprises. With Arctic Wolf’s turnkey SOC-as-a-service, you can quickly and seamlessly bolster existing services and offer new cybersecurity services–like rapid threat detection and response–that grow your revenue and bring new value to customers.

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