Arctic Wolf for Managed Service Providers
Grow your business and solve your customers’ cybersecurity challenges with industry-leading security operations

Security Operations for MSPs
The Right Progam

Grow your Business
MSP Pricing

Open New Markets
MSP Deal Structures

Accelerate from Day-1
MSP Volume Opportunities
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STRATEGIC
Concierge
Security TeamThe Concierge Security Team is what sets Arctic Wolf apart - named experts who elevate concerns and provide context for inquiries about what’s happening across your customer’s security landscape.
Your named Concierge Security Team will work with you to build and execute a Security Journey that supports your customers' needs and aligns with your MSP's goals.
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Security Operations Experts
Hundreds of years of combined experience with cybersecurity accreditation like CISSP, HCISPP, CCSP, CISM, CRISC, GCIH
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Informed Incident Insights
Provides actionable remediation recommendations to your analysts through trouble tickets and calls
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STRATEGIC
Concierge
Security TeamThe Concierge Security Team is what sets Arctic Wolf apart - named experts who elevate concerns and provide context for inquiries about what’s happening across your customer’s security landscape.
Strategic security guidance that drives continuous improvement tailored to the specific needs of your customers.
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Security Posture Reviews
Evaluate the root cause of threats and get prioritized recommendations to improve posture
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Named Advisors
Trusted security operations experts paired with you to deliver tailored triage and strategic guidance
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Security Journey Guidance
Quarterly reviews to help you design, implement, and achieve your customer's security vision
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TACTICAL
Triage
Security TeamThe Triage Team works 24x7x365 to investigate alerts generated by the Arctic Wolf Platform. This team provides tactical support and guidance to partners, customers, and the Concierge Security Team during security events.
Work around the clock to triage critical events and deliver actionable insights when you need them the most.
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24x7 Continuous Monitoring
Your customer’s environments are monitored around the clock for threats and risks
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Rapid Response
Investigate and escalate critical events within thirty minutes
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Real-Time Remediation
Rapidly contain incidents and get detailed guidance on remediation
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On- Demand Access
To security analysts via telephone or email 24/7
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TACTICAL
Triage
Security TeamThe Triage Team works 24x7x365 to investigate alerts generated by the Arctic Wolf Platform. This team provides tactical support and guidance to partners, customers, and the Concierge Security Team during security events.
Deliver execution and operational excellence with skills required to detect advanced threats and manage risks in a way that’s customized to you and your customers' environments.
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Security Operations Experts
Top-talent with hundreds of years of combined experience working for Military, Government and Public and Private sectors
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Informed Incident Insights
- Filter out the noise to reveal what happened, and what to do about it
- Detect threats across network, endpoint, and cloud
- Expert analysis of IOCs across entire attack surface using a purpose-built cloud platform
- Discover vulnerabilities and misconfigurations
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Trends and
StrategyThe Arctic Wolf® Concierge Security® Team (CST) continuously monitors security events enriched and analyzed by the Arctic Wolf® Platform to provide your team with coverage, security operations expertise, and strategically tailored security recommendations to continuously improve your customers’ overall posture.
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Collaboration
Arctic Wolf security experts and MSP collaborate on security
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Actionable insights and ongoing communication
Concierge Security Team communicates actionable security intelligence directly with your team through trouble tickets, ConnectWise integration, and emergency calls
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Proactive security journey
Your named security experts and customer success manager meet with your team monthly to review customer security posture and open tickets, and quarterly to scope strategic projects
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Security Outcomes Driven by Customer Insights
As an MSP, you know your customers best. You can benefit from the trends and insight Arctic Wolf provides by tailoring your delivery and response to your unique customers.
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Build a security roadmap
With comprehensive visibility into your customers security postures, you can address gaps by recommending required policy changes, security tools, and other improvements
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Remediate incidents with confidence
Actionable remediation guidance from your named CST experts enables your team to respond to emerging threats with precision
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Expand your role as a trusted cybersecurity advisor
Share curated intel with your customers and deliver valued-added cybersecurity services
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Security Data
and LogsArctic Wolf sensors, scanners, agents, and cloud connectors collect data from your customer systems, providing multiple security and compliance benefits.
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Holistic Telemetry
Aggregates, correlates, and retains logs from essential sources (e.g. Active Directory, firewall, proxy, DNS, DHCP, and endpoint security)
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Works with existing technology
Enriches telemetry collected from your customer’s existing systems with data from multiple sources to add context without needing to rip and replace their existing products
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Insights
The Arctic Wolf Platform processes over 2 trillion events per week, and enriches them with threat intelligence and risk context to drive faster threat detection.
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Data Enrichment
Add context through correlation with more than 30 sources of security data and threat intelligence
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Tuned Detections
Leveraging an array of detection methodologies, including machine learning, empowers Arctic Wolf to quickly uncover suspicious and anomalous behaviors. Our custom detection rules then allow us to deliver our unique personalized protection for your customers
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OUR ENGAGEMENT MODEL
How We Partner with MSPs
Security Operations for MSPs
Helping MSPs Scale Their Business with a New Approach to Security Operations

ARCTIC WOLF
- Aurora Endpoint Security solutions are powered by Alpha AI to optimize customer resources, ensuring robust endpoint security while maximizing the time their security analysts have to focus on strategic security objectives.
- Utilizing Aurora Endpoint Security solutions reduces the complexity associated with managing multiple vendors. This can streamline operations, simplify support processes, and lead to more efficient threat resolution for your customers.
- Implementing endpoint security tools helps your customers to meet compliance and regulatory standards through continuous monitoring, threat detection, and comprehensive security log generation.

ARCTIC WOLF
- The Arctic Wolf Security Team works with the customer on risks, threats, and incidents, providing remediation guidance so your customer can feel confident in their security posture.
- The vendor-neutral Aurora Platform works with your existing IT and security technologies to provide 24x7 threat monitoring of your customer's environment.
- Help your customers satisfy compliance requirements and document security while providing both standard and custom reporting.



ARCTIC WOLF
- Security posture reviews performed by Arctic Wolf CSTs help you prioritize your customer's vulnerabilities.
- Managed Risk Dashboard – a multi-tenant portal with reporting — provides risk remediation guidance, security risk scoring, and configuration benchmarking.
- Offers asset inventory, tagging, criticality and de-duplication services, along with robust account takeover risk detection and cloud security posture management.

ARCTIC WOLF
- Arctic Wolf’s fully managed approach to phishing simulations saves MSP admins a tremendous amount of time. Phishing simulations are scheduled automatically and always connected to a follow-up lesson if an employee clicks on it.
- Microlearning strategy includes multiple touchpoints per month to keep security top of mind and change behavior. Lessons are automatically curated and scheduled, eliminating administrative work for your technicians.
- Training content is informed by real-world threat intel and industry trends, ensuring timely, relevant trainings, which MSPs can monitor through our multi-tenant dashboard.

Incident Response JumpStart Retainer For MSPs
Arctic Wolf IR JumpStart Retainer enables MSPs to provide the short response SLA their customers value in a retainer. With proactive IR planning and guidance, you can bolster your customers’ confidence and resilience without the upfront costs of traditional IT retainers.
Resource Center
Elevate your cybersecurity expertise and strengthen the security posture of your customers with industry best practices and research insights from Arctic Wolf.

When security information and event management (SIEM) tools came to the market over a decade ago, many practitioners considered the combination of information management and event management groundbreaking. Since then, the technology has gone through

Too many tools are a problem that extends throughout the cybersecurity world. As attack surfaces expand, threat actors find new ways to exploit weaknesses, and technology advances, organizations often turn to the latest and greatest

With cyber attack frequency hitting new highs, the continued evolution of threat actor tactics, techniques and procedures (TTPs), and the rapid digitization of organizations across industries, it’s become common to say that it’s not a

MSPs are in a unique position to protect their clients with strong cybersecurity services. According to a recent survey by Arctic Wolf, more than 50% of MSPs’ total revenue came from cybersecurity services in 2022.

MSPs and small to medium-sized businesses (SMBs) are intrinsically linked when it comes to security. SMBs need the external support of MSPs to keep their lean organizations safe, and MSPs need to tailor their services

We surveyed SMB leaders and established MSPs to understand the causes of existing misalignment and actions that can be taken to make the relationship more profitable and productive for both sides.

As managed service providers (MSPs) look to expand their strategic footprint and scale their business, one segment that presents a huge growth opportunity is the small and medium-sized business (SMB) market. SMB customers often lack

Understand what challenges MSPs face within cybersecurity and what opportunities exist for them to improve their cybersecurity offerings to SMBs.

Explore the top challenges and growth opportunities for MSPs providing cybersecurity services.
Our cybersecurity experts are ready to help. Reach out to schedule an introductory call with one of our team members and learn how an Arctic Wolf partnership can accelerate the growth of your security practice.