FAQ
MANAGED SECURITY AWARENESS
GENERAL
What is Managed Security Awareness?
Arctic Wolf Managed Security Awareness® effectively minimizes Human Risk through 100% fresh microlearning sessions. Our program leverages a proven content delivery method and high-data integrity with TruClick to achieve results. Simplify deployment and maintenance while fostering a security culture. Employees receive curated learning experiences, enhancing their ability to identify and avoid phishing attempts. Interact with security experts to fortify your human security posture and END HUMAN RISK.
What does Managed Security Awareness include?
View full list of product offerings here.
How do I get started?
Onboarding and security operations experts from your Concierge Security Team (CST) are paired with you to get Arctic Wolf Managed Security Awareness up and running quickly. Your CST works with you to track the progress of your program and identify areas that need improvement to meet your goals.
What do I need to do during the program?
Arctic Wolf and your CST handle all the content creation, scheduling, quizzes, phishing tests, and account takeover (ATO) monitoring. We identify when your program—or employees—needs attention, and notify you when employee credentials are exposed on the dark web. Your role, with our guidance, is to keep your management team engaged and informed, and to provide one–on–one coaching to employees who need a little extra attention.
What does Managed Security Awareness Plus include?
View full list of product offerings here.
ENGAGE
How does Arctic Wolf use the leaderboard?
How does Arctic Wolf decide on training topics?
Arctic Wolf uses a combination of industry trends, threat intelligence and best practices to inform your awareness content calendar. Our content team, who are also security experts with multiple security certifications, collaborates with our Concierge Security® Team to identify current threat vectors and determine how threat actors design their social engineering attacks.
What languages does Managed Security Awareness support?
- All ongoing microlearning content with native speaking actors
- Employee communication
- Role-based content available with subtitles (for Managed Security Awareness Plus users only)
OPTIMIZE
How does Arctic Wolf optimize awareness program effectiveness?
Your overall awareness program is tracked and measured based on your employee participation and behavior scores. Your aggregated program performance is updated on your dashboard as your Culture Score.
How does Arctic Wolf measure employee performance?
Why do you include account takeover (ATO) as an awareness program metric?
ATO is used to identify when individual or multiple sets of employee credentials are found on the dark web. This is often an indicator that parts of your awareness program need to be fortified, so in addition to notifying you of the problem for immediate remediation, we also look for patterns of behavior that could lead to credential theft.
TRANSFORM
How can I get access to real security experts?
What are the most common social engineering attacks?
Today, the most common social engineering attack is phishing. Other social engineering attacks include vishing (voice phishing over the phone), smishing (texting and SMS phishing), and a variety of other attacks that target and exploit human nature to gain access to sensitive data, corporate networks, and physical locations.
Does Arctic Wolf have a report phishing button?
When an email is reported, details of that email are displayed in the Managed Security Awareness dashboard, giving admins the ability to take action on reported emails quickly.
Product Comparison
Managed Security Awareness
Feature | Managed Security AwarenessMA | Managed Security Awareness PlusMA+Recommended | Leading Competitor |
---|---|---|---|
Fully Managed Security Awareness Solution | Yes | Yes | No |
Fully Automated Security Awareness Microlearning Training Standard Track (every other week) | Yes | Yes | No |
Automated Phishing Simulations (monthly) | Yes | Yes | No |
Just-in-Time, Specific Phishing Training | Yes | Yes | No |
Friction-Free Employee Experience | Yes | Yes | No |
Access to the Concierge Security® Team | Yes | Yes | No |
Dark Web ATO Monitoring | Yes | Yes | No |
Arctic Wolf Report Phishing Button (for O365) | Yes | Yes | Yes |
Reported Email Details (for O365) | Yes | Yes | Yes |
Reported Simulation Details (for O365) | No | Yes | Yes |
Arctic Wolf Phishtel Engine (for O365) | No | Yes | No |
Reported Email Analytics (for O365) | No | Yes | Yes |
Access to the full Managed Security Awareness Library | No | Yes | No |
Role-Based Content | No | Yes | Yes |
Ongoing Industry-Focused Microlearning Content (replaces standard track) | No | Yes | No |
Compliance Content Pack (CCP) - Add-on | (Add-on) | (Add-on) | (Add-on) |