Get back to business faster with our in-house incident response (IR) services.
Kerri Shafer-Page Vice President, Incident Response
Cole Pixley Incident Response Engineer
Our multi-faceted team of experienced technical investigators handles every part of the IR process, from digital forensics to threat actor negotiation to remediation and recovery.
22 days
average restoration time
15%
faster than industry average
40+
approved insurance partners
The Arctic Wolf IR team is always on top of new and emerging threats, which allows them to help organisations detect and recover from threats faster and more effectively.OUR IR CAPABILITIES
4.7/5 CSAT
from Incident Response customers
Cyber Insurance Incident Response Team of the Year
Arctic Wolf Incident Response provides 24x7 support to our customers, providing expertise and action when they need it most. We offer a suite of in-house offerings, from digital forensics, to recovery, to threat actor negotiations and more.
Over 1,000 IR engagements a year
Big or small, we’re here to get your company back up and running faster and better than before. Take their word for it.
2025 Arctic Wolf Threat Report
Discover why three cyber incident types make up 96% of IR cases, which industries are most at risk, and how to stop threats before they escalate with expert intervention.
Download Now
How we respond
A dedicated incident director keeps you informed throughout the incident response process, sharing updates, forensics findings, and reports to ensure everyone — from the IT team to the executive team — is up to date.
Containment & Eradication
To reduce the impact of a potential security incident, our team of 24×7 IR experts respond quickly to contain the threat. We swiftly determine the scope of compromise — including identifying the root cause — to minimise damage and reduce the risk of future incidents.
Digital
Forensics
We provide the cross-functional expertise required to conduct rapid and thorough digital forensic investigations that include evidence collection and in-depth analysis. Our digital forensics professionals accurately identify the root cause, impact, and scope of cyber incidents that enables effective mitigation and a faster recovery.
The Crucial Role of Digital Forensics in IR
Business
Restoration
We begin restoration immediately in parallel with the initial investigation to expedite system recovery and reduce downtime. Our in-house experts will help you restore your environment, with support for reimaging of workstations and devices, rebuilding active directory, network hardening, and more.
Improve your cyber attack response
Threat Actor
Negotiation
Our negotiation experts handle cases across all major threat groups, leveraging their experience to reduce ransom demands and speed up recovery, while supporting our digital forensics teams.
70%
of customers do not pay ransom demands
92%
of customers secured reduced ransom demands
- Avg. Ransom Demand
- Avg. Ransom Paid
Insurance +
Legal Approval
Arctic Wolf is a preferred incident response provider for major cyber insurers. Our familiarity with legal processes and policy requirements ensures smooth collaboration with your organisation and third parties.
40+
insurance-approved carriers
+77 NPS
from insurance carriers & claims partners
Our incident planning and readiness materials assist with insurability, which can decrease incident-related costs
Ongoing
Monitoring
Post-incident protection is available with Arctic Wolf Security Operations solutions. Arctic Wolf provides 24x7 monitoring across your environment alongside attack surface hardening measures to ensure your organisation feels confident in your security posture, readiness, and long-term resilience.
Reduce your cyber riskStay
Focused
Let Arctic Wolf handle containment, forensics, and negotiation so you can keep your attention on running your business, even during a crisis.
Protect Your
Bottom Line
Keep costs under control, allowing you to reinvest in growth and future-proof your business, even in the face of cyber threats.
Rest
Easy
Rest assured knowing our team of trusted experts is handling your incident, so you don’t have to worry about the details or potential disruptions to your business.
