Arctic Wolf
Incident Response JumpStart Retainer
for MSPs
Provide your customers a leading incident response retainer that enables you to stack your own solutions.
IR DOWNFALLS
Traditional IR Retainers Haven’t Delivered
A New Model With A Partner You Can Trust
Arctic Wolf IR JumpStart Retainer is the first proactive incident response retainer that combines incident response planning with a one-hour SLA to MSPs and no prepaid hours.
MSP Benefits of having IR JumpStart Retainer
MSP Benefits
1-hour response time
Arctic Wolf Incident Response team will respond within 1-hour of an MSP requesting incident response.
IR planning resources and guidance via Cyber JumpStart portal
MSP and customer collaborate to build an effective IR plan that limits operational, financial, and reputational damage.
Complementary incident scoping call
MSP and Arctic Wolf IR work together to scope the incident.
Preferred pricing and financial benefits
10% off incident response services up to $10K.
Sub $300 hourly rate.
Cyber insurance-approved IR team
IR JumpStart Retainer enables MSP to have a stronger relationship with their customer with an insurance pre-approved IR team.
MSP End User Benefits
End user has an up-to-date IR plan through the MSP in the event of an incident so they can act quickly and efficiently
With the MSP's knowledge of their environment, end user receives prompt action from their MSP in the event of an incident
End user receives best in business IR response to their case with the partnership of MSP and Arctic Wolf
End user receives competitive hourly rates and a flat fee option for BEC cases
End user does not have to waste precious time finding an IR team in the event of an incident
MSP Webinar: On-Demand
Expand Your Service Portfolio with Incident Response JumpStart
Join Arctic Wolf Vice President of Channel Sales Bob Skelley and Manager of MSP Sales Engineering Brad Hanly for a webinar that will show you how to create and position proactive and reactive add-on services to Incident Response JumpStart that will expand your service portfolio, retain customers, and add revenue.
Competitive Retainer Landscape
See how the Arctic Wolf IR JumpStart Retainer for MSPs compares to typical IR retainers.
Typical IR Retainer Features
| Typical IR Retainer Features | Other Vendors |
 MSP Powered by Arctic Wolf |
|---|---|---|
|
1-hour Response SLA to MSP |
Rarely |
Yes |
|
Renders pre-purchase of IR hours obsolete |
No |
Yes |
|
Eliminates need to burn bucket of unused hours |
No |
Yes |
|
End users realize ROI on retainer prior to breach |
No |
Yes |
|
Planning tools and guidance to create your customer’s IR plan |
No |
Yes |
|
Sub $300 hourly rate |
Rarely |
Yes |
|
Ability to stack your own solutions and enable a GTM that incorporates your services |
Rarely |
Yes |
