Incident360 Retainer

Incident360 Retainer

Arctic Wolf® Incident360 Retainer

No matter the incident, you’re covered.
It’s not a matter of if, but when an incident will occur. With the Arctic Wolf Incident360 Retainer, you’ll receive end-to-end coverage, regardless of the attack type.

Incident360 Benefits

Prepare for incidents without sacrificing the ability to respond to an event

In addition to providing full-service coverage for one incident, the Incident360 retainer also includes advanced readiness offerings to prepare organisations for cyber incidents and minimise their impact.

Coverage for One Incident

Receive end-to-end incident coverage for one event, no matter the incident type.

Cost Certainty

Receive flat rate incident coverage that’s up to 70% less than an emergency IR engagement.

Advanced Incident Readiness

Prepare for incidents with a customised tabletop exercise, and two readiness touchpoint meetings.

Access to an Insurance-Approved IR Firm

Trust that the IR services your organisation receives will be high-quality and approved by your insurance provider.

Prioritised Response Time

Get your business back to a pre-incident state faster with a 3-hour response time SLA.

Security Posture Hardening

Map your security posture to industry frameworks to identify gaps and track improvements.

Incident Runbooks
Prepare for severe cyber attacks with battle-tested incident runbooks.
Secure IR Portal

Store all IR planning documents in a secure off-network portal that your team can easily access.

Partner Options

Already Working with an Arctic Wolf Partner?

Arctic Wolf works with a global community of technology partners. Working with an existing partner or MSP? Click the button below to explore preferred pricing.

Trust and Experience

Arctic Wolf’s Incident Response Team:
Trusted partner on 30-plus insurance panels around the globe
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Completes over 1,000 incident engagements per year
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Helped customers reduce their ransom demands by an average of 92% over the past 12 months

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Customers recover 15% faster than the industry average*
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View Source
*Statista reports that it takes 26 days on average to recover from a ransomware event (Q1, 2022). The Arctic Wolf restoration average is 22 days

As named by global insurance carriers:

Arctic Wolf: Cyber Insurance Incident Response of the Year

Cyber Insurance Awards USA 2024

IR Retainer Options

A new approach to IR retainers that provides organisations with advanced incident readiness activities without sacrificing the ability to respond to a severe security event
See what’s included in our IR retainer offerings.

JumpStart
Retainer

Features

  • 4-Hour Response Time SLA​
  • $325 Hourly IR Rate​
  • IR Planner​
  • Incident-Specific Runbooks
  • Cyber Resilience Assessment

Incident360
Retainer

  • JumpStart ​Retainer

Features

  • Coverage for One Incident​
  • 3-Hour Response Time SLA​
  • Emergency Services Included:
    • Forensics, Containment, ​ Active Monitoring, Threat Actor Communication, Remediation, and Restoration*​
  • Threat Intelligence

*Up to 30 hours of Restoration is included

Incident360
Retainer Plus

  • JumpStart ​Retainer
  • Incident360 Retainer

Features

  • Incident Readiness ​
  • 1 Tabletop Exercise
  • 2 Readiness Touchpoints
    • IR Plan review
    • Security assessment review

Rapid Response
Add-On

  • 1-hour response time SLA​
  • $295 hourly IR rate​

To contact Arctic Wolf for a non-emergency scenario, or to learn more about Incident Response please fill out the form.