{"id":130812,"date":"2026-03-17T19:38:08","date_gmt":"2026-03-18T00:38:08","guid":{"rendered":"https:\/\/arcticwolf.com\/company\/faq-2\/"},"modified":"2026-04-02T11:38:17","modified_gmt":"2026-04-02T16:38:17","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/arcticwolf.com\/uk\/company\/faq-2\/","title":{"rendered":"Company FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h5><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How it Works<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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General<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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How is Arctic Wolf different from an MSSP, MSP, Managed SIEM or Managed EDR?<\/h3><\/div>

Arctic Wolf offers security operations solutions. Unlike other vendors, who focus on delivering and managing a security tool for their customers, Arctic Wolf solutions deliver actionable security operations outcomes, whether that\u2019s 24×7 alerting, targeted remediation, or strategic guidance. We\u2019re there for every step of your security journey.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Why should I consider using Arctic Wolf over other security point products and managed services?<\/h3><\/div>

The cybersecurity industry has spent decades developing generation after generation of increasingly sophisticated and more powerful point products, and IT teams have worked equally hard to acquire, adopt, and implement those tools. But the scope of cybercrime continues to grow. When we look at major breaches and cybersecurity incidents, we typically observe that the businesses had sufficient tools in place to prevent or detect the breach\u2014but attacks happened anyway. Why does that happen? It\u2019s because the gap in cybersecurity today is not a tools problem, it\u2019s an operational gap<\/strong>, and Arctic Wolf is the market leader in security operations.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Arctic Wolf Aurora\u00ae<\/sup> Superintelligence Platform<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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What makes Arctic Wolf\u2019s platform Superintelligent? <\/h3><\/div>

We use the term Superintelligent very deliberately. In cybersecurity, we believe it means delivering outcomes that outperform both human-only and AI-only approaches across key security operations tasks, while doing so in a way customers can trust. The Aurora Superintelligence Platform is designed to do both, combining AI-led speed and scale with human expertise, guardrails, and validation built in.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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What AI features does your platform have? <\/h3><\/div>

Aurora AI is the set of AI capabilities built into the Aurora Superintelligence Platform. These capabilities include agentic AI, generative AI, fine-tuned security models, machine learning, and customer-specific context to improve security outcomes.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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What governance, guardrails and safety measures and policies are in place? <\/h3><\/div>

Arctic Wolf builds governance directly into the platform through the AI Trust Engine. It applies controls across testing, permissions, monitoring, logging, explainability, rollback, and human approval for high-impact actions. It is designed to support deterministic agents, bounded autonomy, and human oversight so AI can operate in a way that is safe, reliable, traceable, and appropriate for real security operations.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Can AI agents access any data or take any action they want? <\/h3><\/div>

No. Each AI agent operates within clearly defined boundaries and least-privilege controls. Agents can access only the data, tools, and actions required for their specific function, and those permissions are enforced centrally so they cannot operate outside their intended role. Customer data is also kept logically separated, so if an agent is supporting an investigation for one customer, it cannot inadvertently access or respond with information from another.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Do you train your models on customer data?<\/h3><\/div>

Arctic Wolf\u2019s proprietary machine learning models are developed for security operations using security-relevant telemetry, patterns, workflows, and threat signals. Arctic Wolf does not train its current generative AI functionality on customer data. Where appropriate, relevant customer and security data may be used at the time of invocation to improve the quality and context of outputs.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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How many observations does Arctic Wolf collect each week?<\/h3><\/div>

9 trillion, and that number grows weekly.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Can Arctic Wolf ingest all my log sources?<\/h3><\/div>

Arctic Wolf can ingest any required log source and retain data as needed. Arctic Wolf parsers allow us to enrich and analyze data from most major security-relevant data sources.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Can Arctic Wolf monitor endpoints?<\/h3><\/div>

Yes. The Arctic Wolf Agent provides security visibility into endpoint activity. Arctic Wolf can also integrate with existing endpoint security tools, using them to monitor endpoints as well.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Does Arctic Wolf have visibility into indicators of lateral movement?<\/h3><\/div>

Yes. The Arctic Wolf Agent provides visibility into indicators of lateral movement.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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How does Arctic Wolf store data?<\/h3><\/div>

Arctic Wolf stores data in our scalable cloud-based data lake for analysis, compliance, reporting, and retention.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Arctic Wolf Aurora\u00ae<\/sup> Agentic SOC<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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How is your approach to the Agentic SOC different from others in the market? <\/h3><\/div>

The Aurora Agentic SOC is different because it is a turnkey, AI-led security operations model built into the service, not added on top of an old one. Agents lead a growing share of core SOC, while humans remain in and on the loop for judgment, accountability, and higher-impact decisions. That gives customers the benefits of agentic AI without asking them to build, orchestrate, or manage their own AI-driven SOC.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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What jobs within the SOC are now agent-led? <\/h3><\/div>

AI agents in the Aurora Agentic SOC lead a growing set of workflows across the entire SOC. In practice, that means AI can take on more repetitive analysis, coordination, and enrichment work, while humans remain engaged for oversight, validation, and complex decisions.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Does this replace the Concierge Security Team or change how customers work with Arctic Wolf? <\/h3><\/div>

No. The Concierge Security Team is not being replaced. It is being enhanced. AI helps take on more repetitive work such as triage, enrichment, summarization, and ticket preparation, which can improve speed and investigation quality. That allows Arctic Wolf and customer teams to spend more time on higher-value security work.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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How far will the agentic workflows go? Will they do remediation? <\/h3><\/div>

Agents can support response actions within clearly defined boundaries. For high-impact, irreversible, or low-confidence actions, humans stay in the loop and approval remains in place. That is how Arctic Wolf balances speed with trust.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Does Aurora AI operate without human oversight? <\/h3><\/div>

No. Aurora AI can operate autonomously within defined boundaries, but humans stay in the loop where it matters most. Irreversible, high-impact, or low-confidence actions require human approval, and customer-facing escalations currently do as well.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Concierge Security Team<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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What do your Concierge Security Teams do?<\/h3><\/div>

Most Arctic Wolf customers are assigned to a Concierge Security Team<\/strong>, which is a dedicated team of named security operations experts. Your Concierge Security Team is your point of contact for all your Arctic Wolf solutions. They are responsible for alert triage, risk and patching prioritization, remediation support, standard and custom reporting, compliance activities, security recommendations, and strategic guidance along your entire security journey.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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How does the Concierge Security Team help my organisation respond to threats?<\/h3><\/div>

With your Concierge Security Team, you\u2019ll customize your Arctic Wolf security operations solution(s)\u2014helping identify the key risks to your organisation and establishing a vigilant security posture.\u00a0 When a threat is identified, the Arctic Wolf Security Services Team will contact your organisation within minutes and execute your response strategy\u2014which can include both targeted remediation guidance and containment activities.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Can I create custom rules for alerts and issue escalation? <\/h3><\/div>

You\u2019ll work with your Concierge Security Team to define custom rules and workflows to ensure you avoid false positives, detect crucial risks and threats, and respond in ways that best protect your business.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Do I receive a named Concierge Security Team regardless of which solution I use?<\/h3><\/div>

The majority of Arctic Wolf customers work with the Concierge Security Team but not all customers. There are certain Endpoint Security customers that will not have Concierge in a technology only sale.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Working With Arctic Wolf<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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How does Arctic Wolf determine pricing?<\/h3><\/div>

All Arctic Wolf solutions have simple, predictable pricing based on consistent inputs such as users, servers, and network egress points.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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How much money can I save with Arctic Wolf over a DIY security strategy?<\/h3><\/div>

It depends on which security operations challenges you are facing, but typical organisations have experienced an ROI of 411% from adopting Arctic Wolf security operations solutions. To understand more about your organization\u2019s potential savings, check out our ROI Calculator<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Can Arctic Wolf help me meet my compliance obligations?<\/h3><\/div>

Yes. Arctic Wolf\u2019s security solutions provide key capabilities required under many compliance frameworks (such as PCI, HIPAA, or NIST). Arctic Wolf Concierge Security Teams will provide standard and custom support and additional work to support audit and compliance reporting.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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How many customers does Arctic Wolf Work with?<\/h3><\/div>

Arctic Wolf is providing security operations to thousands of customers of all sizes across a wide variety of industries and geographies.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Does Arctic Wolf work with other customers in my industry or enterprises with a similar number of employees?<\/h3><\/div>

Yes, almost certainly. Arctic Wolf works with customers across all major industries, including financial, healthcare, legal, government, manufacturing, retail, and more. Check out our case study<\/a> page to see some examples of businesses where we\u2019ve delivered security operations success. If you don\u2019t see your industry or scale represented there, please reach out<\/a>, and we\u2019d be happy to provide more information on what we\u2019ve done to secure businesses like yours.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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Can I co-manage my security operations with Arctic Wolf?<\/h3><\/div>

Arctic Wolf provides security operations solutions, not co-management. All our solutions are delivered through our proprietary cloud-based platform and managed by our Concierge Security Teams, in consultation with our customers. However, customers have access to the solutions through our portals, reports, log search tools, and more.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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How long does it take to receive coverage?<\/h3><\/div>

It depends on the Arctic Wolf solution and the customer\u2019s timeline and priorities. Some security solutions can be made available in minutes or hours. Rapid deployment of other solutions can be completed within a week, if necessary, or can occur over a longer timeline. If you are responding to an active security threat or incident, please contact us immediately to understand how soon Arctic Wolf security operations can protect your business.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Managed Detection and Response<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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What is Managed Detection and Response?<\/h3><\/div>

Arctic Wolf Managed Detection and Response features 24×7 monitoring of your networks, endpoints, and cloud environments, along with a managed approach to detection, response, and recovery from modern cyber threats through managed triage and concierge services. Learn more<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Managed Risk<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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What is Managed Risk?<\/h3><\/div>

Managed Risk enables you to continuously scan your networks, endpoints, and cloud environments to quantify digital risks. Concierge Security Team members work directly with you to discover risks beyond simple vulnerabilities, benchmark the current state of your environment, and implement risk management. Learn more<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Cloud Detection and Response<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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What is Cloud Detection and Response?<\/h3><\/div>

The Arctic Wolf Cloud Detection and Response solution provides 24×7 monitoring of your Infrastructure as a Service (IaaS) and Software as a Service platforms, providing awareness of your risks, misconfigurations, and threats across your cloud environments. Learn more<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Managed Security Awareness<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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What is Managed Security Awareness?<\/h3><\/div>

Arctic Wolf\u00ae Managed Security Awareness is delivered by the Arctic Wolf Concierge Security\u00ae Team, and is built on the industry\u2019s only cloud-native platform to deliver security operations as a concierge service. Managed Security Awareness prepares your employees to recognize and neutralize social engineering attacks. Learn more.<\/a><\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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