Hornblower is the nation’s largest private vessel company with over 70 vessels. Since the company’s founding in 1980, they have focused on delivering premium tourist and entertainment excursions for local and international tourists. In addition to hospitality cruises in California and New York, Hornblower services national park destinations such as Alcatraz and the Statue of Liberty. Hornblower is also the official Canadian operator of boat tours to Niagara Falls.
As the company has grown and added multiple ports of destination, their small IT team found it increasingly difficult to gain visibility into their security posture. Like many mid-market companies, the IT team was extremely lean and focused primarily on running the business. Hornblower had the traditional perimeter and endpoint defenses in place, but the company leadership recognized that these could easily be bypassed by today’s highly advanced and targeted attacks. They had IT staff consisting of operational experts in areas such as networking and telecom, who focused almost exclusively on making sure that the day-to-day operations were running smoothly.
However, Hornblower did not have dedicated security staff, nor the budget to build out a dedicated security team with all of the tools required to implement a robust security strategy.
AWN CyberSOC — the best choice for mid-market companies
There is currently a scarcity of security engineers, and competition to hire them is extremely high. Many mid-market companies are unable to hire and retain security personnel to build a scalable security operations center in-house. Effective security 0perations include not just managing security infrastructure and handling security events, but also vulnerability assessment, threat hunting and security data triage.
Hornblower realized that the key to any comprehensive security strategy was coverage and consistency. They evaluated options from several large security vendors and realized that those products and services were primarily designed for large enterprises with dedicated security operations teams. After a presentation from one of the largest security vendors, the conclusion was that the solution was like “killing a mosquito with a sledgehammer.”
In the end, Hornblower selected AWN CyberSOC because it was the fastest way for them to gain a security operations center. They also liked that the service was specifically developed for mid-market companies. For an affordable annual subscription, the service is customized to fit with the way Hornblower operates. Security information is thoroughly investigated and communicated with context rather than just thrown over the wall to Hornblower’s team for investigation and remediation.
AWN CyberSOC provided Hornblower with a dedicated Concierge Security Engineer (CSE) who monitors their security data and events 24×7. Unlike other services, each Arctic Wolf customer is always serviced by the same CSE, who intimately understands the customer’s security policies and operational policies. As a true extension of Hornblower’s IT team, the CSE helps them fully understand any security issues and expertly advises on the necessary steps for remediation.